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Eastman Kodak Company - Zone Service Business Manager Resume Example

Sofia Cox
XXXX XXXXXXX XXXXX XXXXX, Ferguson, MO 63135
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
I have held the position of Business Manager since 2006 but I have a proven track record of achieving results since beginning my career in 1979, striving to be the best at what I do.  To not only achieve the goals placed in front of me, but to work to exceed them as well.  To do so, not on my own, but with the successful partnership and collaboration of the service and sales teams around me.   When dealing directly with customers, I have one goal in mine.  To achieve a successful conclusion to all negotiations that benefits both the customer and Kodak.  To help achieve a very satisfied customer that will trust in the name Kodak and continue to do business with Kodak for many years to come.  I have very good computer skills and the use of Microsoft Office products.  I understand the service business and can use my skills to help drive success.  I have very good communication and time management skills necessary to achieve the needs and requirements of this position.    
Skills
  • Self Motivated
  • Judgment and Decision Making
  • Strong Technical and Computer Skills
  • Microsoft Office Products
  • Analytical Skills
  • Communication Skills
  • Time Management
Experience
Zone Service Business Manager Jan 2006Present Eastman Kodak Company Ferguson, MO

Understand and analyze the customer's business requirement and work to find a total solution (with an emphasis on service) that best meets the customer's and Kodak's needs.  Working within the assigned geography and interfacing with Sales Managers, District Service Managers, Account Managers and Field Engineers for existing and new customers to increase revenue and help the US&C region achieve/exceed the targeted goals for the specific year.  Specific responsibilities include providing customer profiles and documentation for the sales team, negotiating maintenance contracts, managing the customer's service business within the geography assigned and minimizing expenses for those customers.  To effectively communicate internally and externally that service is both an assetand a necessary component to the overall solution for the customer.

District Service Manager Jan 2001Dec 2015 Eastman Kodak Company Ferguson, MO Utilizing the tools provided by the company, responsibility as a District Service Manager was to maintain high level of teamwork and morale to drive the successful accomplishment of the companies goals assigned to the team. Educating the team on the importance of high customer satisfaction when completing a task.  The importance of being a strong contributor to the team in both revenue generation and customer sat.  Job included driving FR utilization and efficiencies.  Working with sales team to achieve a high level of service attachment rates to new opportunities.  Plan and execute staffing and training requirements to successfully support the new sales within the assigned geographic territory. Review financial data to identify bad actors and implement corrective action to improve customer sat and overall gross profit for the account.  Identify, mentor and provide greater responsibilities to members within the team to help drive the success of the team.  
District Service Manager Jan 1995Dec 2000 Bell + Howell Company Ferguson, MO Utilizing the tools provided by the company, responsibility as aDistrict Service Manager was to maintain high level of teamwork and morale todrive the successful accomplishment of the companies goals assigned to theteam. Educating the team on the importance of high customer satisfaction whencompleting a task.  The importance of being a strong contributor to theteam in both revenue generation and customer sat.  Job included driving FRutilization and efficiencies.  Working with sales team to achieve a highlevel of service attachment rates to new opportunities.  Plan andexecute staffing and training requirements to successfully support the newsales within the assigned geographic territory. Review financial data toidentify bad actors and implement corrective action to improve customer sat andoverall gross profit for the account.  Identify, mentor and providegreater responsibilities to members within the team to help drive thesuccess of the team.  
Technical Team Leader Jan 1992Dec 1994 Bell + Howell Ferguson, MO Provide technical support for customers within the assigned geographic area to drive high level of customer satisfaction and strong partnership between B+H and Customer.  Provide mentorship training on new products as they were released to the field.  Provide onsite engineering support within the US whenever needed to help close an escalation.  Assist in achieving/exceeding the costs and revenue goals assign to the region.  Review and drive successful metrics of the goal assigned to the team reporting to the Technical Team Leader.  Complete, submit and present annual reviews of the members of the team assigned to the Technical Team leader. 
District Service Manager Jan 1989Dec 1991 Bell + Howell Company Ferguson, MO Utilizing the tools provided by the company, responsibility as aDistrict Service Manager was to maintain high level of teamwork and morale todrive the successful accomplishment of the companies goals assigned to theteam. Educating the team on the importance of high customer satisfaction whencompleting a task.  The importance of being a strong contributor to theteam in both revenue generation and customer sat.  Job included driving FRutilization and efficiencies.  Working with sales team to achieve a highlevel of service attachment rates to new opportunities.  Plan andexecute staffing and training requirements to successfully support the newsales within the assigned geographic territory. Review financial data toidentify bad actors and implement corrective action to improve customer sat andoverall gross profit for the account.  Identify, mentor and providegreater responsibilities to members within the team to help drive thesuccess of the team.  
Technical Team Leader Jan 1985Dec 1988 Bell + Howell Company Ferguson, MO

Providetechnical support for customers within the assigned geographic area to drivehigh level of customer satisfaction and strong partnership between B+H andCustomer.  Provide mentorship training on new products as they werereleased to the field.  Provide onsite engineering support within the USwhenever needed to help close an escalation.  Assistin achieving/exceeding the costs and revenue goals assign to theregion.  Review and drive successful metrics of the goalassigned to the team reporting to the Technical Team Leader. Complete, submit and present annual reviews of the members ofthe team assigned to the Technical Team leader. 

Field Engineer Apr 1979Dec 1984 BELL + Howell Ferguson, MO Provide technical support for customers within the assigned geographicarea to drive high level of customer satisfaction and strong partnershipbetween B+H and Customer.  Assistin achieving/exceeding the costs and revenue goals assign to theregion. Maintain company property in good working condition. 
Ground Radio Communiocations Technician Apr 1979Aug 1982 Missouri Air National Guard St. Louis, MO Support ground radio systems infrastructure.  Perform assembly work to manufacture and repair ground radio equipment and electronic voice scramblers to be utilized with telephones worldwide.
Missile Systems Analysis Specialist Jun 1976Apr 1979 U.S. Air Force - Staff Sergeant Grand Forks, ND Support the all systems within the Minuteman Launch facilities and Control and Command Centers needed to support and launch the Minuteman Missile on a 24x7 basis.  Stay focused on ongoing training needs and requirements to achieve promotions and team lead positions. 
Education
Digital Electronics and Power Systems Oct 1980 U.S. Air Force Chanute Air Froce Base, IL
High School Diploma May 1975 McCluer High School Florissant, MO
Bachelor of Science: Business and Computers St. Louis Community College - Florissant Valley St. Louis, MO
Bachelor of Science: Business & Computers Webster University Webster Groves, MO
Community Service
1990 - 2016 - Member of Church Choir
1990 - 1996 - Member of Church Council
1990 - 2009 - Volunteered as youth coach in the Ferguson-Florissant area.  Coached Soccer, Softball, Baseball and Basketball.
2011 - Present - Wife and I are serving our community as Foster Parents.  Our goal is to provide a save and secure place were the children can reach their full potential.  Our involvement has lead us to adopting two of the girls that we fostered. 
Awards
Eastman Kodak Company - Annual Reviews
2007 through 2014 - Achieved Outstanding or Exceptional Performance Ratings
Awards 
  • 2013 - Award for Outstanding Performance
  • 2010 - Award for Outstanding Performance
  • 2000 - President's Club & Trip
  • 1999 - President's Club & Trip  
  • 1998 - President's Club & Trip 
  • 1997 - President's Club & Trip 
  • 1996 - President's Club & Trip 

  • 1996 - Bell +Howell - The Successful Partnering Process:
  • Chosen by B&H Management as team member to deliver training to all field personnel.  The goal was to create the very successful loyal customer through developing a strong lasting partnership built on trust created by satisfying the needs of the customer.
 
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Resume Details

This is a real resume for a Zone Service Business Manager in Ferguson, Missouri with experience working for such companies as Eastman Kodak Company, Bell Howell Company, Bell Howell. This is one of the hundreds of Zone Service Business Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Zone Service Business Manager resume.

Previous Companies:

  • Eastman Kodak Company
  • Bell Howell Company
  • Bell Howell

Previous Job Positions:

  • Zone Service Business Manager
  • District Service Manager
  • Technical Team Leader
  • Field Engineer
  • Ground Radio Communiocations Technician

Schools:

  • U.S. Air Force
  • McCluer High School
  • St. Louis Community College - Florissant Valley
  • Webster University

Level of Education:

  • Digital Electronics and Power Systems
  • High School Diploma
  • Bachelor of Science

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