Walmart Stores Inc - Zone Merchandise Supervisor Resume Example

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Natalie Bennett
XXX XXXX XXXXXX, Lexington, SC 29073
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Ph: XXXXXXXXXXXX
Professional Summary

Service-oriented Zone Merchandise Supervisor with 9 years experience in Retail. Core competencies include Customer Service, Production Knowledge and Safety Practices as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer Service
  • Active Listening
  • Coordination
  • Monitoring
  • Speaking
  • Critical Thinking
  • Mathematics
  • Instructing
  • Judgment and Decision Making
  • Production and Processing
Experience
Zone Merchandise Supervisor Mar 2006Present Walmart Stores Inc Lexington, SC
  • Direct and coordinate activities of departments concerned with the production, pricing, sales, or distribution of products.
  • Manage staff, and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, taking inventory, or ordering.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Resolve customer complaints regarding sales and service.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
  • Instruct staff on how to handle difficult and complicated sales.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Customer Service Professional Nov 2002Feb 2006 Hardware House Ace Lexington, SC
  • Direct and coordinate activities of departments concerned with the production, pricing, sales, or distribution of products.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, taking inventory, or price changes.
  • Manage the movement of goods into and out of facilities.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Store Manager Apr 1998Sep 2001 Mungoni's Pizza Lexington, SC
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Plan and coordinate advertising and sales promotions, and prepare merchandise displays and advertising copy.
Education
High School Diploma Jun 2000 Lexington High School Lexington, SC

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About this resume

Zone Merchandise Supervisor FROM Lexington , South Carolina RESUME

This is a resume for a Zone Merchandise Supervisor in Lexington, South Carolina with experience working for such companies as Walmart Stores Inc and Hardware House Ace. The grade for this resume is 0 and is one of hundreds of Zone Merchandise Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Zone Merchandise Supervisor resume.

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School Attended
Lexington High School