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Walmart - Zone Manager Supervisor Resume Example

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XXXX XXXXXXXX XXXXX, Pasco, WA 99301 XXXX XXXXXXXX XXXXX, 99301, Pasco WA
XXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Expertise in providing a satisfactory experience to customers.

Committed to serve with professionalism and care to meet customer's expectations.

Ready to learn and adapt to changes based on customer's and company demands.

Active, Positive, selfmotivated, and supportive coworker.

Responsible and fast learner.

Reliable and succesful background with more than 10 years of accomplishments and offering excellent customer experience.

Skills
  • Excellence in providing great Customer Service
  • Visionary for client's needs 
  • Microsoft and Excel experience
  • Judgment and Decision Making
  • Great Office Administration
  • High Multitask Skills
  • Bilingual in Spanish,  oral and written fluency
Experience
08/2015 to Current
Zone Manager Supervisor Walmart - Pasco, Wa

Participates in the hiring, recruiting, training, coaching, and evaluation of associates in assigned areas.

Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complains and issues are resolved within company guidelines.

Assist management with the supervision of associates in multiple departments, developing and communicating goals, teaching and ensuring compliance with company policies and procedures, and conducting meetings.

Uses company software and data base to accomplish associates schedules, coaching, hiring, performance evaluations, and Open Door process.
Manages accounting office tasks by verifying daily bank deposits and assisting accounting associates with researching registers overages and shortages.


11/2011 to 08/2015
Personal Coordinator-Human Resources Associate Walmart - Pasco , WA

Communicates company personnel information and coordinates personnel-related activities such as auditing personal files, entering,× checking, and processing payroll; assisting with recruiting, hiring and evaluation processes, coordinating training and maintaining personnel and employment documentation.


Acts as a resource to associates on benefits information and people policies by answering questions about policies and procedures,  coordinating and facilitating New Associate Orientation, coordinating electronic scheduling process, protecting and maintaining the confidentiality and integrity of personal information and other documentation.

10/2008 to 11/2011
Customer Service Supervisor Walmart - Kennewick/Pasco , WA

Supervises associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, and participating in hiring, promotion, coaching, teaching, and evaluation of associates.

Provides customer service, identifying customer needs, assisting with purchasing decisions, resolving customers issues and concerns.


Maintaining the Front-End according to company policies and procedures, arranging and organizing merchandise, identifying shrink and damages and processing claims and returns according to company guidelines.


Operates cash register and related tools.
Fulfills customer service requirements by approving monetary transactions, balancing customer traffic across the Front-End, conducting register audits, monitoring cashier meals and breaks and assistance management with control the Front-End.

03/2008 to 10/2008
Asset Protection Associate Walmart - Kennewick , WA

Serves as a potential deterrent to criminal activity by maintaining a high visual presence when posted in designated areas, and observing customer and associate behavior.


Monitors activities and store standards within store that relate to safety. 


Assists with securing and safe guarding the assets of the facility and property by communicating suspicious activity, assisting with investigations, maintaining paperwork, logs, and other required documentation.  Executing emergency response procedures and ensuring security and safety in the workplace.

03/2006 to 02/2008
Customer Service Desk Associate Walmart - Kennewick , WA

Process merchandise returns, refunds, exchanges, and warranty repairs, processing damage and defective merchandise, locating out-of-stock merchandise for customers, returning merchandise to appropriate departments and maintaining appropriate documentation.


Prepares, takes, and fills financial services orders on a timely manner such as money orders, Money Gram transactions and cashing checks.
Provides customer service, assist with purchases decisions locating merchandise, resolving customer issues and concerns, and promoting products and services. Reports complaints,  shrink issues and problems with products, services, and work areas. 

08/2004 to 03/2006
Cashier Walmart - Kennewick , WA

Perform cash register functions and complete customer sales with different payment types.

 Identify shrink opportunities and problems with products, services,  and work areas, and reports them with ideas for corrective action.

Stock and organize merchandise  to promote sales. Uses information and feedback to exceed customer expectations.  Gives the information needed to supervisors to gain support and customer satisfaction. 

02/2005 to 02/2006
Special Event Cashier Walmart - Kennewick , WA

Specializes in Customer service, accommodating special request, and promoting sales.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, promoting sales for special events and operating cash register and relating tools.

Process customers purchases using appropriate procedures for different payment types and items sold.

02/2001 to 08/2004
Bus Girl Isla Bonita - Richland, WA
Greet customers at the restaurant and direct them to their table. Serve their drinks and food entries.
Help customers with any special request and ensure their experience at the restaurant was above their expectations.
Assist waitress with customers orders and clean customers tables.
03/2002 to 11/2003
Waitress El Charrito - Pasco, WA

Greet customers and serve their entries. Take customers food orders and ensure special requests are completed.
Resolve any customer complains.
Clean tables and dishes.
Assist with any kitchen chores to improve a fast service

09/2000 to 01/2001
Secretary Pyramid - Tuxpan, Jal.

Helped developed a new attorney's office on their first year.
Answer client's calls, make appointments, organized files and assist with any requests from attorney.
Direct clients to the appropriate legal forms according to their case.
Maintain clean and organize office.

01/1998 to 01/2000
sales clerk Aguayos Abarrotes - Tuxpan, Jal.
Help customers with their purchases, submit different types of payments. Prioritize tasks according to customers and business needs. Clean and stock the store shelves. Keep inventory levels updated. Order merchandise to vendors. Record customers information that have been credited with goods and follow up with payments. Count money and audit money drawer. Reconcile daily summaries of transactions to balance books.
Education
11/2013
Associate of Science: Business
Columbia Basin - Pasco, Wa
05/2008
Full course completed : English as Second Language
Columbia Basin College - Pasco, WA
11/2002
GED: HIGH SCHOOL EQUIVALENCY DIPLOMA
Washington State University Board of Regents - Pullman, WA
06/2000
Associate of Arts: Computer science
Centro de Bachillerato Tecnologico No.70 - Tuxpan, Jal.
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Resume Details

This is a real resume for a Zone Manager Supervisor in Pasco, Washington with experience working for such companies as Walmart, Isla Bonita, El Charrito. This is one of the hundreds of Zone Manager Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Zone Manager Supervisor resume.

Previous Companies:

  • Walmart
  • Isla Bonita
  • El Charrito

Previous Job Positions:

  • Customer Service Supervisor
  • Asset Protection Associate
  • Customer Service Desk Associate
  • Cashier
  • Bus Girl

Schools:

  • Columbia Basin
  • Columbia Basin College
  • Washington State University Board of Regents
  • Centro de Bachillerato Tecnologico No.70

Level of Education:

  • Associate of Science
  • Full course completed
  • GED
  • Associate of Arts

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