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Michigan Works Muskegon Oceana - Workforce Improvement Manager Resume Example

Jacob Jones
XXXX XXXXX XXXXX XXXXXX , Muskegon , MI 49445 | (H) XXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented manager with over a 21 year background in Michigan Works!. Core competencies include relationship building and effective management as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Reading Comprehension
  • Writing
  • Monitoring
  • Customer and Personal Service
  • Community Relations
  • Professionalism
  • Coordination
Experience
Workforce Improvement Manager 12/2010 to 09/2015
Michigan Works! Muskegon-Oceana Muskegon, MI
Facilitated Service Alignment Meetings with the subcontracted agencies to better streamline and increase consistency of program service delivery.
Constructed program plans relative to community needs and program delivery.
Responsible for policy and policy implementation.
Responsible for the oversight of data staff to produce reports and identify relevant data sets to be used for program improvement.
Lead a team of two performance analysts responsible for labor market information publications from the MichiganWorks! department.
Facilitated a small group of Workforce Development Board members to discuss program services and performance information to identify and improve services.
Developed and implemented a consistent reporting calendar of data to support program managers in their oversight
Workforce Development Quality Service Manager 10/1998 to 12/2010
Michigan Works! Muskegon-Oceana Muskegon, MI
Manager of grant/plan aid and monitoring staff for the organization.
Responsible for the oversight of programmatic monitoring schedule, reports and reviewing subcontractor corrective action plans.
Coordinated events with the subcontractors and employers to ensure timely and relevant program information to affected workers.
Worked with state and federal monitors and field review staff and assisted in any corrective action responses.
Liaison between subcontractors and state agency to ensure consistent flow of information regarding policies.
Identified and coordinated training needs for subcontractors and staff
Responsible as a mediator for the complaint process to help resolve job seeker issues prior to escalating to a county or state level.
Assisted in the implementation of new programs or initiatives
Operations Monitor 10/1995 to 10/1998
Michigan Works! Muskegon-Oceana Muskegon, MI
Responsible for researching and understanding federal, state and local policies related to program operations .
Conducted monitoring of subcontractors to identify issues and provide technical assistance.
Assisted in the processing of subcontractor invoices to ensure accuracy.
Education
Bachelor of Science: Business Administration Sep 1995 Central Michigan University - Mount Pleasant, MI
Associate of Arts: General/Business May 1980 Muskegon Community College - Muskegon, MI
High School Diploma: General Jun 1978 Fruitport High School - Fruitport , MI
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Resume Details

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Previous Companies:

  • Michigan Works Muskegon Oceana

Previous Job Positions:

  • Workforce Improvement Manager
  • Workforce Development Quality Service Manager
  • Operations Monitor

Schools:

  • Central Michigan University
  • Muskegon Community College
  • Fruitport High School

Level of Education:

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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