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United States Air Force - Womens Health Clinic Office Manager Resume Example

Lily Sanders
XXX XXXXXXX XXXX, Hampton, VA 23666
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Ph: XXXXXXXXXXXX
Professional Summary

Seasoned Office Manager with more than 20 years of experience in fast-paced healthcare and customer service arena. Proactive and organized with passionate commitment to first-rate patient care. Strong clinical abilities, as well as excellent communicative and staff development skills. Motivated leader with a high level of organizational and prioritization abilities. Track record of achieving exceptional results in delivering optimal productivity and daily clinical operations. 

Skills
  • Administration and Management of Resources
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Education and Training
  • Cultural and global competence
Experience
Women's Health Clinic Office Manager Jul 2012Present United States Air Force Hampton, VA
  • Manage 53 staff members, prepares work schedules and assigning specific duties.
  • Direct and coordinate organization's equipment and supply budget of $300 thousand dollars to sustain daily operations, maximize productivity,  generated 69,800 relative value units valued at $2.8 million dollars, and increase employee efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with executive leaders, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Office Manager of Allergy Immunization Clinic Oct 2008Jul 2012 United States Air Force Hampton, VA
  • Manage annual operation budget of $33 million dollars for specialized treatment of 112 allergy patients.
  • Monitor and direct the work of four immunology and allergy medical technicians.  Train staff of 49 members to perform work activities, such as the administration of routine vaccines.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.  Record patient's medical history or information such as test results in medical records.
  • Prepare and administer medications as directed by a physician.  Authorize drug refills and provide prescription information to pharmacies.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
  • Perform general office duties, such as answering telephones, completing insurance forms, and scheduling appointments for patients.
Family Health Clinic Manager Apr 2004Jun 2007 United States Air Force Upper Marlboro, MD
  • Manage and motivate staff 38 members to perform activities directly related to providing medical treatment services. 
  • Monitor work productivity or quality to ensure compliance with standard operating procedures.  
  • Perform quality control audits to ensure accuracy, completeness, or proper usage of clinical systems and data.
  • Train staff on technical procedures or software program usage to fulfill daily assigned task.
Education
MBA: Healthcare Administration May 2015 Liberty University Lynchburg, VA
BBA: Business Administration Dec 2012 Averrett University Danville, VA
Associate of Applied Science: Financial Management May 2010 Community College of Air Force Montgomery, AL
Associate of Applied Science: Allied Health Sciences Apr 2010 Community College of Air Force Montgomery, VA
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Resume Details

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Previous Companies:

  • United States Air Force

Previous Job Positions:

  • Womens Health Clinic Office Manager
  • Office Manager of Allergy Immunization Clinic
  • Family Health Clinic Manager

Schools:

  • Liberty University
  • Averrett University
  • Community College of Air Force

Level of Education:

  • MBA
  • BBA
  • Associate of Applied Science

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