United States Air Force Womens Health Clinic Office Manager Resume Sample

Lily Sanders

XXX XXXXXXX XXXX, Hampton, VA 23666

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Ph: XXXXXXXXXXXX

Professional Summary

Seasoned Office Manager with more than 20 years of experience in fast-paced healthcare and customer service arena. Proactive and organized with passionate commitment to first-rate patient care. Strong clinical abilities, as well as excellent communicative and staff development skills. Motivated leader with a high level of organizational and prioritization abilities. Track record of achieving exceptional results in delivering optimal productivity and daily clinical operations.

Skills

Administration and Management of Resources
Customer and Personal Service

Critical Thinking
Judgment and Decision Making

Education and Training
Cultural and global competence

Experience

Women's Health Clinic Office Manager Jul 2012－Present United States Air Force Hampton, VA

Manage 53 staff members, prepares work schedules and assigning specific duties.
Direct and coordinate organization's equipment and supply budget of $300 thousand dollars to sustain daily operations, maximize productivity, generated 69,800 relative value units valued at $2.8 million dollars, and increase employee efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with executive leaders, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Office Manager of Allergy Immunization Clinic Oct 2008－Jul 2012 United States Air Force Hampton, VA

Manage annual operation budget of $33 million dollars for specialized treatment of 112 allergy patients.
Monitor and direct the work of four immunology and allergy medical technicians. Train staff of 49 members to perform work activities, such as the administration of routine vaccines.
Interview patients to obtain medical information and measure their vital signs, weight, and height. Record patient's medical history or information such as test results in medical records.
Prepare and administer medications as directed by a physician. Authorize drug refills and provide prescription information to pharmacies.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
Perform general office duties, such as answering telephones, completing insurance forms, and scheduling appointments for patients.

Family Health Clinic Manager Apr 2004－Jun 2007 United States Air Force Upper Marlboro, MD

Manage and motivate staff 38 members to perform activities directly related to providing medical treatment services.
Monitor work productivity or quality to ensure compliance with standard operating procedures.
Perform quality control audits to ensure accuracy, completeness, or proper usage of clinical systems and data.
Train staff on technical procedures or software program usage to fulfill daily assigned task.

Education

MBA: Healthcare Administration May 2015 Liberty University Lynchburg, VA

BBA: Business Administration Dec 2012 Averrett University Danville, VA

Associate of Applied Science: Financial Management May 2010 Community College of Air Force Montgomery, AL

Associate of Applied Science: Allied Health Sciences Apr 2010 Community College of Air Force Montgomery, VA

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