Flagstar Credit Union - Wire Operations Team Lead Resume Example

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Aiden Jackson
  • XXXXX XXXX XXXX, Woodhaven, MI 48183
Accomplished and energetic Accounting/Operations Specialist with 18 years experience in Banking Operations. Motivated with strong organizational and prioritization abilities. Areas of expertise include Wire Transfer processing and Supervising, General Ledger Reconciliation, ATM Balancing, Credit/Debit Card Chargebacks and fraud prevention/investigation.
  • Research and Investigation
  • Judgment and Decision Making
  • Complex Problem Solving
  • Education and Training
  • Operation Monitoring
  • Production and Processing
  • Instructing
  • Troubleshooting
Wire Operations Team Lead 05/2012 to 02/2014
Flagstar Credit Union - Troy, MI
  • Coordinate daily workflow of Wire Operations team to ensure that routine processes are appropriately followed and deadlines and service levels are met.
  • Allocate workload and shift schedule changes as needed to accommodate PTO or other instances operating with a less than full staff to ensure that services are supported.
  • Maintains departmental procedure manual to current processing environment.
  • Training of new hires and/or current staff on new or changed procedures.
  • Perform all end of month Wire Operations volume and allocation reporting.
  • Completes all Audit and/or SOX requests for documentation. Performs or assists testing for wire transfer system changes and upgrades.
  • Researches non-routine/complex issues and relates findings.
Wire Operations Team Member 02/2011 to 05/2012
Flagstar Bank - Troy, MI
  • Process Domestic and International Wire Transfers.
  • Investigate wire transfer fraud.
  • Train and develop new employees.
Accountant / Loss Prevention / Teller 04/2005 to 06/2010
MidWest Financial Credit Union - Ann Arbor, MI
  • Process large volumes of full cycle Accounts Payables.
  • Balance 9 ATM machines daily.
  • Reconcile coop shared branching and ATM general ledger accounts.
  • Process ATM adjustments, research and reconcile errors.
  • Process wire transfers through the Federal Reserve and prepare end of day cash position.
  • Investigate fraudulent debit and credit card claims and process chargebacks.
  • Develop procedures to aid in fraud prevention.
  • Advanced knowledge in all Teller and Member services tasks.
Resource Center Specialist 09/1996 to 08/2004
DFCU Financial Credit Union - Dearborn, MI
  • Provide procedural and research support to credit union staff.
  • Train and develop new employees.
  • Conduct and write Branch Audits.
  • Process wire transfers through the Federal Reserve for members and investments.
  • Process complex member transactions for various support departments.
  • Write and maintain formal written procedures, implementation guides, announcements, training material, etc.
Promptly furnished upon request.
1996 American Institute for Paralegal Studies - Dearborn, MI

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About this resume

Wire Operations Team Lead FROM Woodhaven , Michigan RESUME

This is a resume for a Wire Operations Team Lead in Woodhaven, Michigan with experience working for such companies as Flagstar Credit Union and Flagstar Bank. The grade for this resume is 0 and is one of hundreds of Wire Operations Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Wire Operations Team Lead resume.

School Attended
American Institute for Paralegal Studies