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Hertz Claim Management - Western Region Manager Resume Example

Matthew Harris
Highly accomplished hands-on manager with extensive experience in the fair and timely resolution of third-party claims. Highly organized team player with strong leadership, verbal and written communication skills, and an eye for detail in the workplace. Professional with a proven track record of success in building strong customer service skills and maintaining quality file handling in team members. Collaborate effectively with colleagues of all levels to promptly resolve the issue at hand. Cultivate an atmosphere of work and life balance.
Western Region Manager Jun 2010Present Hertz Claim Management Pasadena, CA
  • California Qualified Manager License
  • Manage a staff of four supervisors, two litigation specialists, six bodily injury examiners, nine property damage examiners, and three clerks
  • Resolution of claims with Corporate exposure to $10M, Primary coverage to $1M, and Business limits of $100K
  • Assignment of defense counsel in CA, NV, HI, OR, WA, AK, UT, MT, SD, ND, and WY
  • Utilization of statistical data to review reserve adequacy, pending, expenses, closures, new claims/cases, and individual performance
  • Provide the environment for quality file handling and timely resolution of claims
  • Collaborate with home office staff, defense counsel, and vendors
  • Taken six cases to defense verdict
  • Employed negotiation tactics to reduce severity
Branch Claim Manager Apr 1999May 2010 21st Century Insurance Ontario, CA
  • Collected evidence to support contested liability and injury claims in court.
  • Referred questionable claims to investigator and claims adjuster for further investigation and settlement.
  • Evaluated highly technical, high severity exposure, large loss claims and coverage issues.
  • Collaborated with defense counsel on litigation and claim counsel on coverage matters.
  • Adjusted reserves timely and provided recommendations to ensure reserving activities consistent with corporate policies.
  • Spear-headed the implementation and training of the low velocity unit. Passionate about early recognition of fraudulent claims and the positive impact this has on severity and premiums.
  • Executed daily, weekly, and monthly reports leveraging data to identify opportunities to support strategies and improve customer service results.
  • Conducted career counseling sessions with direct reports and their staff.
  • Managed and developed 4-5 Supervisors with a 4-6 ratio of Claim Representatives/Litigation Examiners. Achieved significant improvements in productivity while maintaining quality file handling.
  • Maintained indemnity and expense management procedures to effectively manage loss adjustment expense.
  • Training background allows continual assessment of the division developmental needs to improve skills and productivity.
  • Solicited recommendations from subordinates for improving work procedures.
  • Scheduled work hours, resolved conflicts, wrote performance appraisals, and performance managed those employees not meeting standards. Conducted annual performance reviews of subordinates.
  • Prepared monthly reports from individual reports documenting how the branch performed in meeting or exceeding their goals.
  • Built an exceptional record of cases going to trial either to a defense verdict or having the jury award right at our offer prior to trial or below.
  • Approved timecards using the PeopleSoft system and expenses through Concur.
  • Attracted, retained, and discharged workers.
Claim Unit Manager Apr 1995Mar 1999 Ohio Mutual Insurance Group Bucyrus, OH Supervised 5 inside and 2 field multi-line representatives. This included their file handling through the litigation process, ride-alongs, meeting with agents, and resolving escalated customer concerns. Restructured the claim department and its daily activities. Training coordinator for the newly formed in-house training program.
Claim Supervisor Jul 1993Jul 1994 Accountable for the direct supervision and continual training of 4 office adjusters.
Office Adjuster - Supervisor Jan 1988Jul 1994 20th Century Insurance Woodland Hills, CA
Claim Training Specialist Jan 1993Jul 1993 Implemented two training office adjuster training classes of 12 associates in 3 weeks of lecture and 7-9 weeks of actual claim handling.
Examiner Jan 1990Jan 1993 Carried an average pending of 170 files. 94% were 1st and 3rd party auto claims and 6% were 3rd party homeowner losses. 40% were in litigation and 15% were reserved at $50,000 - $100,000.
Office Adjuster Jan 1988Jan 1990 Completed initial investigation of 1st and 3rd party auto losses and coverage issues. Average pending was 100 files.
Bachelor of Science : Recreation Management Ohio University Athens, OH, US Ohio University Athens, OH Bachelor of Science, Recreation Management
Masters of Science : Recreation Management Masters of Science, Recreation Management
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Resume Details

This is a real resume for a Western Region Manager in Glendora, California with experience working for such companies as Hertz Claim Management, 21st Century Insurance, Ohio Mutual Insurance Group. This is one of the hundreds of Western Region Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Western Region Manager resume.

Previous Companies:

  • Hertz Claim Management
  • 21st Century Insurance
  • Ohio Mutual Insurance Group

Previous Job Positions:

  • Western Region Manager
  • Branch Claim Manager
  • Claim Unit Manager
  • Claim Supervisor
  • Office Adjuster Supervisor


  • Ohio University

Level of Education:

  • Bachelor of Science
  • Masters of Science

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