Western Region Manager
Jun 2010－Present
Hertz Claim Management －
Pasadena,
CA
- California Qualified Manager License
- Manage a staff of four supervisors, two litigation specialists, six bodily injury examiners, nine property damage examiners, and three clerks
- Resolution of claims with Corporate exposure to $10M, Primary coverage to $1M, and Business limits of $100K
- Assignment of defense counsel in CA, NV, HI, OR, WA, AK, UT, MT, SD, ND, and WY
- Utilization of statistical data to review reserve adequacy, pending, expenses, closures, new claims/cases, and individual performance
- Provide the environment for quality file handling and timely resolution of claims
- Collaborate with home office staff, defense counsel, and vendors
- Taken six cases to defense verdict
- Employed negotiation tactics to reduce severity
Branch Claim Manager
Apr 1999－May 2010
21st Century Insurance －
Ontario,
CA
- Collected evidence to support contested liability and injury claims in court.
- Referred questionable claims to investigator and claims adjuster for further investigation and settlement.
- Evaluated highly technical, high severity exposure, large loss claims and coverage issues.
- Collaborated with defense counsel on litigation and claim counsel on coverage matters.
- Adjusted reserves timely and provided recommendations to ensure reserving activities consistent with corporate policies.
- Spear-headed the implementation and training of the low velocity unit. Passionate about early recognition of fraudulent claims and the positive impact this has on severity and premiums.
- Executed daily, weekly, and monthly reports leveraging data to identify opportunities to support strategies and improve customer service results.
- Conducted career counseling sessions with direct reports and their staff.
- Managed and developed 4-5 Supervisors with a 4-6 ratio of Claim Representatives/Litigation Examiners. Achieved significant improvements in productivity while maintaining quality file handling.
- Maintained indemnity and expense management procedures to effectively manage loss adjustment expense.
- Training background allows continual assessment of the division developmental needs to improve skills and productivity.
- Solicited recommendations from subordinates for improving work procedures.
- Scheduled work hours, resolved conflicts, wrote performance appraisals, and performance managed those employees not meeting standards. Conducted annual performance reviews of subordinates.
- Prepared monthly reports from individual reports documenting how the branch performed in meeting or exceeding their goals.
- Built an exceptional record of cases going to trial either to a defense verdict or having the jury award right at our offer prior to trial or below.
- Approved timecards using the PeopleSoft system and expenses through Concur.
- Attracted, retained, and discharged workers.
Claim Unit Manager
Apr 1995－Mar 1999
Ohio Mutual Insurance Group －
Bucyrus,
OH
Supervised 5 inside and 2 field multi-line representatives. This included their file handling through the litigation process, ride-alongs, meeting with agents, and resolving escalated customer concerns. Restructured the claim department and its daily activities. Training coordinator for the newly formed in-house training program.
Claim Supervisor
Jul 1993－Jul 1994
Accountable for the direct supervision and continual training of 4 office adjusters.
Office Adjuster - Supervisor
Jan 1988－Jul 1994
20th Century Insurance －
Woodland Hills,
CA
Claim Training Specialist
Jan 1993－Jul 1993
Implemented two training office adjuster training classes of 12 associates in 3 weeks of lecture and 7-9 weeks of actual claim handling.
Examiner
Jan 1990－Jan 1993
Carried an average pending of 170 files. 94% were 1st and 3rd party auto claims and 6% were 3rd party homeowner losses. 40% were in litigation and 15% were reserved at $50,000 - $100,000.
Office Adjuster
Jan 1988－Jan 1990
Completed initial investigation of 1st and 3rd party auto losses and coverage issues. Average pending was 100 files.
Bachelor of Science
:
Recreation Management
Ohio University
－
Athens,
OH,
US
Ohio University Athens, OH Bachelor of Science, Recreation Management
Masters of Science
:
Recreation Management
Masters of Science, Recreation Management
