First Data Merchant Services - Wells Fargo Merchant Telesales Consultant Resume Example

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David Garcia
XXX XXXXXX XXXXX XXXX, Berkeley Springs, WV 25411
Home: XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Telesales Consultant with more than 19 years of experience in merchant/credit card industry. Excellent rapport and negotiaton skills. Track record of achieving exceptional results in exceeding monthly departmental sales goals.

Skills
  • Strong presentation and negotiating skills 
  • Ability to interact professionally and effectively with customers, business partners, and peers 
  • Computer skills including Outlook, Excel, and Word 
  • Strong analytical skills 
  • Detail-oriented 
  • Excellent problem solving and decision making 
  • Great at multi-tasking and ability to work well under pressure
  • Excellent cross-selling and up-selling abilities
Experience
Wells Fargo Merchant Telesales Consultant 07/2010 to Present
First Data Merchant Services - Hagerstown, MD
  • Used company tools to lookup merchant data
  • Searched state sites to confirm business documentation 
  • Search Lexis Nexis Database to verify merchants personal data along with various media sites to confirm verification 
  • Reviewed and authenticated all state and federal documentation
  • Industry expert in helping businesses simplify payment processing and improve the customer experience with our portfolio solutions including credit card processing setup/ ecommerce setup / point of sale terminals / Telecheck ECA
  • Communicated effectively with prospective business customers to successfully qualify and drive leads through the pipeline
  • Utilize strong communication skills to both follow-up and proactively contact existing partners
  • Remained knowledgeable and up to date on change and developments in ecommerce, the payments industry and the overall business environment
  • Gained and built a strong trust and partnership with the Wells Fargo banks / District Managers / Bank Store Managers on the entire East Coast
  • Set up merchant accounts for credit card processing and check services and made sure all documents required by State and Federal were completed and submitted to correct agencies
Merchant Retention Specialist 01/2000 to 07/2010
First Data Merchant Services - Hagerstown, MD
  • Provided education to merchants on industry best practices
  • Engaged with merchants in a consultancy manner, which helps in company goal of reducing attrition
  • Analyzed customer transaction history, assessed acceptance behavior trends, provided interchange educations, and monitored all phases of the review lifecycle
  • Worked closely with merchants to identify and maximize opportunities to upsell first data's products, services and programs
  • Gathered competitive bids and analyzed for marketplace intelligence, analyzed competitor behavior, pricing strategies, etc.
Point of Sale Help Desk Representative 07/1996 to 01/2000
First Data Merchant Services - Hagerstown, MD
  • Provided customer service with ability to handle high volume workload efficiently
  • Trained new employees
  • Provided one-on-one technical support to the company's clients thoroughly and professionally
  • Documented all customer inquiries and comments thoroughly and quickly
  • Coordinated between billing department and customers to resolve issues
  • Assisted manager in the Presidential Unit with escalations
Education
Berkeley Springs High School May 1981 Berkeley Springs, WV
High School Diploma:
James Rumsey Vo-Tech May 1981 Hedgesville, WV
Certificate: Computer Science/Data Processing 2 year certificate
Awards
  • Presidential Sales Award
  • Rock Star Award
  • Partership Award
  • Service of Excellence Award
  • One Million Revenue Achievement Award
  • Going Above and Beyond Award

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About this resume

Wells Fargo Merchant Telesales Consultant FROM Berkeley Springs , West Virginia RESUME

This is a resume for a Wells Fargo Merchant Telesales Consultant in Berkeley Springs, West Virginia with experience working for such companies as First Data Merchant Services and First Data Merchant Services. The grade for this resume is 0 and is one of hundreds of Wells Fargo Merchant Telesales Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Wells Fargo Merchant Telesales Consultant resume.

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School Attended
Berkeley Springs High School