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Herzog Meier Auto Center - Warranty Clerk Resume Example

Claire Diaz
XXXXX XX XXXXX XXXX XX, Tigard, OR 97223
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
To obtain a position that allows me to utilize my current skills, as well as learning new skills, to assist in advancing an establishment that offers a stable employment opportunity and will enable me to use my strong organizational skills, attention to detail and ability to work well with people.
Skills
  • Customer and Personal Service
  • Computers and Electronics
  • Complex Problem Solving
  • Critical Thinking
  • Active Learning
  • Active Listening
  • Speaking
  • Mathematics
  • Clerical
  • Instructing
  • Learning Strategies
  • Service Orientation
  • Education and Training
  • Very well with ADP system
  • Typing
Experience
Herzog-Meier Auto Center Beaverton, OR Warranty Clerk/Booking/Dispatch Aug 2013Jul 2014
  • Booked out customer pay repair orders daily - added cost of maintenance work and parts, moved parts to correct lines, added lines, confirmed work performed, added sublets, thoroughly reviewed before printing off
  • Booked out warranty claims and employee repair orders.
  • Submitted warranty claims.
  • Checked aged warranty claims on schedules
  • Received reimbursement for repairs and closed out repair orders after claims were processed
  • Collected and processed cash and check payments to accounting office.
  • Completed technician report every morning.
  • Review work orders and blueprints to ensure work is performed according to specifications.
  • Complete production reports to communicate team production level to management.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Herzog-Meier Auto Center Beaverton, OR Cashier/Rental Clerk Jan 2012Aug 2013

  • Processed Bridgestone payments and called for approval numbers for Bridgestone customers.
  • Faxed in insurance claims to Insurance companies for customers with extended warranties.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Monitor and direct the work of lower-level clerks.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Train other staff members to perform work activities, such as using computer applications.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Supervise others and provide on-the-job training.
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Answer telephones to provide information and receive orders.
  • Compute charges for merchandise or services and receive payments.
  • Explain rental fees, policies and procedures.
  • Inspect and adjust rental items to meet needs of customer.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Reserve items for requested times and keep records of items rented.
Herzog-Meier Auto Center Beaverton, OR Filer/Document Scanner Oct 2011Jan 2012
  • Organized work area daily
  • Scanned important documents into ADP system
  • Marked already scanned documents and thoroughly "spot checked" to ensure they were scanned properly in the system
  • Properly disposed of confidential documents.
  • Inspect, feel, and measure work pieces to ensure that surfaces and dimensions meet specifications.
  • Keep records of materials filed or removed, using logbooks or computers.
  • Gather materials to be filed from departments or employees.
  • Track materials removed from files to ensure that borrowed files are returned.
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved.
  • Sort or classify confidential information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Find and retrieve information from files in response to requests from authorized users.
  • Modify or improve filing systems or implement new filing systems.
  • Answer questions about records or files.
Farmer's Insurance Beaverton, OR Sales Apr 2010Aug 2010
  • Resolve customer complaints regarding sales and service.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
  • Represent company at trade association meetings to promote products.
Education
Merlo Station High School Beaverton, OR GED Oct 2008
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Resume Details

This is a real resume for a Warranty Clerk in Tigard, Oregon with experience working for such companies as Herzog Meier Auto Center, Farmers Insurance. This is one of the hundreds of Warranty Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Warranty Clerk resume.

Previous Companies:

  • Herzog Meier Auto Center
  • Farmers Insurance

Previous Job Positions:

  • Warranty Clerk
  • Booking
  • Dispatch
  • Cashier
  • Rental Clerk

Schools:

  • Merlo Station High School

Level of Education:

  • GED

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