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Brighton Ford - Warranty Admin Resume Example

Lucas Martin
XXXX XXXXX XXXX , Van Buren Charter Township , MI 48111 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic candidate with the ability to learn new tasks quickly and proficient in growing key relationships. Represent establishment with friendly, professional demeanor at all times. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Skills
  • Active Listening
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Critical Thinking
  • Negotiation
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Ability to extend courteous, friendly and timely services to customers
Experience
Warranty Admin 10/2015 to Present
Brighton Ford Brighton, MI
  • Process warranty claims and resolve charge back discrepancies
  • Work with warranty representatives to expedite the claims process
  • Ensure that all work is performed in accordance with warranty guidelines
  • Create Purchase Orders for the parts invoices
  • Maintain database recording all service dates and the extent of the work performed
  • Place parts orders daily
  • Maintain customer records as required by manufacturer
  • Prepare all necessary warranty documentation
  • Ensure all technicians' labor hours are processed properly in accordance to dealer and warranty labor allowance
  • Maintain parts department ordering documentation
  • Work with technicians assisting with warranty story writing, and understanding warranty labor operations
Service Dispatcher 04/2014 to 10/2015
Brighton Ford Brighton, MI
  • Assigned proper service repairs to technicians according to skills and certifications
  • Tracked shop capacity and flow daily
  • Tracked vehicles' status by holds within the shop
  • Relayed work orders, messages, or information to or from technicians, supervisors, or service advisors
  • Prepared and tracked new/used stock vehicles service requests
  • Ensured timely and efficient work performance from technicians
Service Advisor 06/2012 to 04/2014
Brighton Ford Brighton, MI
  • Guided the clients on maintaining their vehicles and ensuring efficient performance of the vehicles
  • Advised the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines
  • Created, maintained, and entered customer information into dealership databases
  • Completed forms in accordance with company procedures
Automotive Body and Related Repairers 02/2010 to 06/2012
Baker College of Flint Flint, MI
  • Reviewed damage reports, prepared or reviewed repair cost estimates, and planned work to be performed
  • Performed light auto body repairs
  • Responsible for tool check-in/check-out in tool-room
  • Performed painting and refinishing of vehicles
Education
Associate of Applied Science: Autobody Technology Jun 2012 Baker College - Flint, MI
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Resume Details

This is a real resume for a Warranty Admin in Van Buren Charter Township, Michigan with experience working for such companies as Brighton Ford, Baker College Of Flint. This is one of the hundreds of Warranty Admin resumes available on our site for free. Use these resumes as templates to get help creating the best Warranty Admin resume.

Previous Companies:

  • Brighton Ford
  • Baker College of Flint

Previous Job Positions:

  • Warranty Admin
  • Service Dispatcher
  • Service Advisor
  • Automotive Body and Related Repairers

Schools:

  • Baker College

Level of Education:

  • Associate of Applied Science

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