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Nonprofit Organizations - Volunteerism Resume Example

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Sophia Morris
XXXXX XXXXXX XXXXX , Accokeek , MD 20607 | (H) XXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Service-oriented  and energetic Human Resources Professional with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include  Employee Relations, Customer Service, Recruitment, Training and Quality Monitoring. Handles tasks with accuracy and efficiency.

Skills
  • Time Management
  • Training and Coaching
  • Creative Problem Solver
  • Quality Monitoring
  • Recruitment and Retention
  • Detailed Oriented
  • Employee Relations
  • Active Learning
Experience
Volunteerism 01/2001 to Present
Nonprofit Organizations
  • Volunteered in array of leadership and instructional positions that coached and developed youth.
  • Fostered personal growth, development, and charter building.
Quality Assurance Manager 10/2012 to 06/2015
Service Source Inc.


  • Conduct and support quality auditing for 25 Mail and Logistics government contracts totaling over $75million dollars in DC/MD/VA region.
  • Adhere to an ISO 9001:2008 standard of operations and controls.
  • Created and revised quality plans for new and existing contracts.
  • Created Quality Monitoring templates using Excel to track and record data.
  • Created and submitted monthly reports and maintain data records and other information using an Excel database.
  • Use Microsoft Office products to create, monitor, maintain, or update data (e.g. MS Word, MS. Excel., MS PowerPoint, and/or MS Access).
  • Ensure compliance in meeting and exceeding contractual requirement by conferring with all levels of personnel to exchange ideas.
  •  Provide guidance to others to clarify guidelines.
  • Assist in the development and implementation of quality assurance standards, processes, and controls.
  • Recommended and reviewed corrective, preventative, and opportunity for improvement plans for program execution.
  •  Developed and facilitated training to staff in regulatory polices and procedures.
  • Maintain effective working relationships with government officials, agencies, and employees.
  • Implement and monitor complaint processing systems to ensure effective and timely resolution of all complaint investigations.
  • Develop and maintained standard operating procedures and working practices.
  • Implement and monitor complaint processing systems to ensure effective and timely resolution of all complaint investigations.
  • Provide staff oversight for the development and maintenance of all quality programs, processes and procedures in a manner that is compliant with contract's Performance Work Statement (PWS) requirements.
  • Assists the project managers in ensuring that all work performed on the contract is compliant with corporate policies, the contract PWS, and applicable federal and state laws and regulations.
  • Conducts trend analyses of Key Performance Indicators to assist in fostering a climate of continuous improvement.
  • Conducts independent research and provides informed recommendations on ways to improve program efficiency, effectiveness and/or the quality of services provided.
  • Leads process improvement teams as directed by the PM.
  • Performs other duties as assigned.
  • Clearance:  Department of Homeland Security,  Top Secret, December 2012
Human Resources Generalist 12/2011 to 10/2012
Service Source Inc.
  • Conduct exit interviews to identify reasons for employee termination.
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
  • Performed staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Represent organization at personnel-related hearings and investigations.
  • Interpreting, applying and guiding employees on departmental regulations and policies;
  • Providing guidance to managers concerning employee relations issues including coaching, composing counseling reports, and recommending disciplinary actions.
  • Monitoring and coordinating performance management and appraisal procedures.
  • Providing training on Human Resources topics to supervisors and employees.
  • Assisting managers with recruitment and position classifications;
  • Serving as back up to Human Resource  co-workers.
Human Resources Coordinator 02/2011 to 12/2011
Service Source Inc.
  • Established and maintain the organizations personnel files.
  • Extended job offers for positions including all managerial, seasonal,  and temporary positions as well as transfers and promotions.
  • Coordinated the completion of all necessary on-boarding and integration.
  • Received President's Team Award for exceptional performance and service 9/2011.
  • Provide assistance in administering employee benefit programs and worker's compensation plans.
  • Select applicants meeting specified job requirements and refer them to hiring personnel.
  • Interview job applicants to obtain and verify information used to screen and evaluate them.
  • Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
  • Process and review employment applications to evaluate qualifications or eligibility of applicants.
  • Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
  • Interview job applicants to obtain and verify information used to screen and evaluate them.
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Arrange for in-house and external training activities.
Media Specialist Instructional Assistant 01/2008 to 11/2010
Charles County Board of Education
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Chairman of Quarterly Awards and Recognitions Committee
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Provide services to customers, such as order placement or account information.
  • Learn to operate new office technologies as they are developed and implemented.
    Train and assist students with computer usage.
  • Chairman of Quarterly Awards and Recognitions Committee
  • Created and organized 550 plus awards per quarter and 1000 at year's end. Utilized MS Mail Merge to create certificates and meet tight deadlines.
  • Serve as back for teachers in times of shortage and absences.

Human Resource Recruiter 01/1998 to 06/2001
MCI WorldCom
  • One of two recruiters entrusted to conduct full lifecycle recruiting within an international call center diverse in eleven languages.
  • Sourced, screened resume, scheduled and performed first interview scheduled second.
  • Built relationships and liaises with various internal and external departments and agencies to drive collaboration and recruitment success.
  • Received HR Superstar Award for Exceptional Performance in Human Resources in 2000-01.



Education
Master of Science: Management/ Human Resources Dec 2015 UMUC - Adelphi, MD
Certificate of Completion : Quality Management Systems Mar 2014 Exemplar Global -
Bachelor of Science: Business Administration/ Human Resources Management Dec 2008 University of Maryland University College - Adelphi, MD
Certificate Human Resource Management: Dec 2008 University of Maryland University College - Adelphi, MD
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Resume Details

This is a real resume for a Volunteerism in Accokeek, Maryland with experience working for such companies as Nonprofit Organizations, Service Source Inc, Charles County Board Of Education. This is one of the hundreds of Volunteerism resumes available on our site for free. Use these resumes as templates to get help creating the best Volunteerism resume.

Previous Companies:

  • Nonprofit Organizations
  • Service Source Inc
  • Charles County Board of Education

Previous Job Positions:

  • Volunteerism
  • Quality Assurance Manager
  • Human Resources Generalist
  • Human Resources Coordinator
  • Media Specialist Instructional Assistant

Schools:

  • UMUC
  • Exemplar Global
  • University of Maryland University College

Level of Education:

  • Master of Science
  • Certificate of Completion
  • Bachelor of Science
  • Certificate Human Resource Management

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