Home & Hospice Care of RI - Volunteer Manager Resume Example

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Riley Powell

X XXXX XXXXXX XXX, Bristol, RI 02809 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and enthusiastic leader with a solid history of achievement in combining excellent management skills while developing and sustaining positive relationships. Areas of expertise include excellent planning and organizational skills, strong interpersonal skills, attention to detail, and a passion for excellence.

Skills

Program Administration and Management
Volunteer Coordination and Engagement

Educate and Train for anticipated responsibilities
Building and sustaining positive relationships

Excellent communication and interpersonal skills
Social Perceptiveness and need assessment

Time Management
Critical Thinking

Experience

Volunteer Manager/Sr. Coordinator 06/2010 to 06/2015
Home & Hospice Care of RI

Oversees the Volunteer Program of 300 volunteers.
Provides leadership to Volunteer Coordinators.
Recruit, interview, screen, hire and train volunteers.
Responsible to all components of on-boarding and in-depth training.
Supervise the orientation/training of new Volunteer Coordinators, manage process of annual Clinical Competency Evaluations and Performance reviews for Volunteer Coordinators.
Develop and monitor non-salaried budget, providing cost effective programs.
Manage the continued education of volunteers in conjunction with Staff Development and Human Resources requirements.
Track and provide utilization data to peers, ensuring compliance with Medicare Conditions of Participation.
Maintain accurate Volunteer HR records, monitoring for compliance of personal and medical information.
Plan and arrange Volunteer Recognition activities which affirm, enhance, and support volunteers.
Identify opportunities to utilize volunteers.
A member of the interdisciplinary team - coordinates and provides volunteer support to patients, families, and staff.

Membership Director 02/2005 to 09/2009
YMCA of Greater Providence RI

Maintain and monitor membership files of 2900 member units from all social and economic backgrounds.
Implement strategies that promote recruitment of new members while maintaining a high retention rate of current members.
Identify and resolve problem areas to ensure member satisfaction using exceptional interpersonal and communication skills.
Create dynamic programs that support development and retention goals.
Lead, manage, and coach a harmonious staff/volunteer team to provide exceptional member service.
Recruit, hire, and train staff/volunteers.
Develop strategies for motivation and achieving goals
Serve as an ambassador of the YMCA in cultivating strong working relationships and partnerships with community organizations and local businesses. Lead, plan, and coordinate special events for members and community through partnerships with local businesses.
Develop annual operating budget, monitor, manage, and take appropriate action as needed Provide and maintain monthly statistics and submit reports to Executive Director and Board of Managers Encourage new ideas and innovations to build strategic relationships and achieve common goals.
Contribute to the long and short-term goals of the organization by holding self and others accountable.

Business Manager 01/1996 to 09/2004
Barrington Yacht Club – Barrington, RI

Manage and administer the daily financial and business operations of a not-for-profit organization.
Build member relations, ensure customer satisfaction, provide hospitality to members and community.
Coordinate and promote local and national club sponsored events, organize and schedule classes and maintain registration information.
Complete financial accounting and reporting to Executive Board, generate annual Fiscal Year Budget process- planning, allocating, implementing, and monitoring.
Administer and maintain all functions of Human Resources.

Education

Bachelor of Science: Business Administration Management Bryant University - RI Business Administration - Management
Additional studies in Psychology, Communications, and Conflict Resolution

Affiliations

RI Associate of Volunteer Managers
Serve RI
National Notary Association
Chamber of Commerce

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