ICC BIBLE WAY - Volunteer Information Hotline Resume Example

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Sebastian Green
XXXX XXXXXXXXX XXXXXX XX, Laurel, MD 20723
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned professional  with more than 10 years of experience in fast-paced office environment.
Service-orienteted with excellent customer service and computer skills  as well as excellent communication and time management skills with a professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Computers and Electronics
  • Clerical
  • Service Orientation
Experience
Volunteer Information Hotline Apr 2007Present ICC BIBLE WAY Landover, MD
  • Assist individuals on the information helpline providing families and seniors in Prince George's County Maryland with emergency needs to resources of aid for food, shelter, clothing, Jobs, transportation, evictions and more.
  • Follow up with callers to see if they've received help in crisis situations.
  • Provide clerical support to all staff members.
  • Interview and register callers for community outreach events.
  • Organize and maintain paper and electronic files.
  • Disseminate information by using the telephone, mail services, Web sites, and e-mail.
Administrative Aide II Jun 2005Nov 2008 Prince Georges County Sheriff Department Upper Marlboro, MD
  • Assist supervisor in the monitoring and preparation of expenditures and budget for the Child Support unit.
  • Arrange training for required certification classes for all staff members.
  • Attend conferences and workshops to obtain further knowledge and literature of law enforcement technology and programs.
  • Provide clerical support to the Assistant commander and other Deputies.
  • Interview and screens all callers for support staff.
  • Plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail.
  • Arrange travel and guest arrangements.
  • Create spreadsheets; compose correspondence; manage databases; and create reports.
  • Maintain and examine leased equipment, purchase supplies, manage stockroom.
  • Investigate and resolve problems with civil warrants.
General Clerk IV Dec 1995Jun 2005 Prince Georges County Police Department Landover, MD
  • Receive calls for Police service.
  • Obtain pertinent and accurate information from callers to determine exact nature of services required.
  • Enter information in computer systems (e.g., computer aided dispatch (CAD) ).
  • Operate two-way radio to monitor and communicate emergency and routine radio traffic with Police units.
  • Enter data in computer system to record officer activity.
  • Monitor county police radio channels.
  • Operate a computer terminal and various computer systems (e.g., Maryland Inter-agency Law Enforcement System (MILES), National Crime Information Center (NCIC), Motor Vehicle Administration (MVA)) to obtain information (e.g., criminal history, warrants and MVA data).
  • Sends, receives and responds to teletype messages with other law enforcement agencies using Criminal Justice Information Systems (CJIS).
  • Enter and maintain files for arrest warrants, stolen property.
  • Vehicle releases, accident reports using Nation Crime Information Center (NCIC).
  • Ensures confidentiality and security regulations are.
Education
Office Automation/Clerk Typist training, Jan 1995 Prince Georges Community College Largo, MD
Diploma Aug 1990 Oxon Hill High School Oxon Hill, MD

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About this resume

Volunteer Information Hotline FROM Laurel , Maryland RESUME

This is a resume for a Volunteer Information Hotline in Laurel, Maryland with experience working for such companies as ICC BIBLE WAY and Prince Georges County Sheriff Department. The grade for this resume is 0 and is one of hundreds of Volunteer Information Hotline resumes available on our site for free. Use these resumes as templates to get help creating the best Volunteer Information Hotline resume.

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School Attended
Prince Georges Community College