Everytown for Gun Safety and Moms Demand Action for Gun Sense in America - Volunteer Advocate and CT Digital Lead Resume Example

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Harper Bailey
Professional Summary
Accomplished and dynamic advocate with a solid history of achievement in the area of customer and personal service. Ability to lead, inspire, cultivate and promote social change. Able to exhibit tireless dedication, grounded in empathy yet impassioned by righteous pursuit. 

Skills
  • Administration and Management
  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Social Perceptiveness
  • Coordination
  • Complex Problem Solving
Experience
Volunteer Advocate and CT Digital Lead Oct 2013Present Everytown for Gun Safety and Moms Demand Action for Gun Sense in America New York, NY
  • Participated in a Domestic Violence lobby day in Washington D.C 
  • Spoke with state legislators and members of congress regarding the importance of common sense gun legislation 
  • Powerfully told my story a family member of a victim of gun violence 
  • Published article in National Women's Health Network "My Sister's Keeper; Working to Reduce Domestic Violence and Gun Violence" 
  • Spoke on the Survivor Panel at the 2014 MOMentum Training in Denver, Colorado 
  • Attended House Parties for the CT Moms Chapter
  • Attended events and rallies with the CT Moms Chapter
  • Participated in survivor testimonials for Everytown for Gun Safety
  • Appointed as Data Lead for Moms Demand Action CT chapter.
  • Attended and participated in the Survivor Outreach Lead training
  • Built and continue to maintain relationships with survivors from various types of shootings nationwide 
  • Participated in phone banking for GOTV
Customer Pro Jan 2013Present Verizon Wireless Wallingford, CT
  • Front line support for high risk/high value customers
  • Responsible for managing high volume incoming calls
  • Resolving highly escalated customer concerns to find the best possible solution for the customer 
  • Responsible for revenue generation for new/existing customer while meeting/exceeding sales goals 
  • Maintaining promoter experience and customer loyalty 
  • 9 time award winner for overall performance 
  • Ranked number 3 of over 17,000 customer service representatives in the nation
Transition Assistant Jan 2010Present VERIZON WIRELESS Wallingford, CT
  • Responsible for training newly hired employees the skills and core values needed to handle intense and extremely escalated customer issues in high pressure situations.
  • Organizing and monitoring employee schedules Responsible for assisting supervisors in adhering to schedule/itinerary In charge of researching and organizing reports to keep supervisors informed on need-to-know data and to prepare them for leadership meetings.
  • Training employees soft skills and effective oral communications Performing call monitors for new hires and existing employees to help develop and enhance employee performance Assist company in "building the business" by training employees about our products, services, and network to construct their abilities to promote the business.
  • Train existing employees, transitioning from other departments, how to utilize tools and build strong communication skills needed to take incoming calls and handle diverse customer scenarios Extracting, organizing, and reporting daily results/expe.
Team Point of Contact Jan 2009Present Verizon Wireless Wallingford, CT
  • Ability to deescalate customers with quick thinking and innovative problem solving
  • Serve as backup to supervisor as needed
  • Experience managing a team in the absence of a supervisor 
  • Act as a point of contact within team to assist with elevated issues
  • Resolve customer complaints.
  • Ability to learn and assist team with ever-changing policies and procedures in a fast paced environment
Customer Service Representatives Jan 2009Jan 2013 Verizon Wireless Wallingford, CT
  • Responsible for managing high volume inbound calls.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Associate of Science : Criminal Justice Jan 2008 Middlesex Community College

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About this resume

Volunteer Advocate and CT Digital Lead FROM CANA , Virginia RESUME

This is a resume for a Volunteer Advocate and CT Digital Lead in CANA, Virginia with experience working for such companies as Everytown for Gun Safety and Moms Demand Action for Gun Sense in America and Verizon Wireless. The grade for this resume is 0 and is one of hundreds of Volunteer Advocate and CT Digital Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Volunteer Advocate and CT Digital Lead resume.

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School Attended
Middlesex Community College