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University Medical Center Brackenridge - Volunteer Resume Example

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Ellie Russell
Professional Summary

Service-oriented graduate student with seven years of progressive customer service and client relations environment . Core competencies include exceptional customer service, evidenced based healthcare management methods, and health law policy knowledge as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Volunteer 08/2014 to Present
University Medical Center Brackenridge Austin, TX
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Supervisor/Team Lead 05/2011 to Present
First Impressions Valet Austin, TX
  • I believe that every professional should serve some time in a customer facing position. For me, this included a means to help pay for my tuition and expenses while in graduate school. Within the first year, I was promoted to manager of our highest profile account. While leading a team of 6+ employees, I learned many skills on the job, including: leading a team, executing tasks in tough situations, and how to enhance the experience of high profile customers. My duties include
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, hire and train new employees, or oversee those personnel processes.
  • Transferring deposits to our District Manager. 
Inside Account Executive 08/2012 to 08/2013
  • Demonstrated experience in the development of technology based solutions
  • Analyzed and researched target market territory for quality clients 
  • Was involved with 10-15 projects simultaneously that would span over a 1-2 month period
  • Addressed organizational needs with the skill to identify and capture market opportunities 
  • Expertise working with cross-functional teams, including management, creative, and production 
  • Leveraging vendor/distribution and channel partner network to ensure the best value for customers 
  • Managing CRM database to develop client relationships and grow business-to-business sales volume in mid-market 
  • Providing pre- and post-sales consultation to ensure customer confidence around the planning, design, purchase, and deployment of software, hardware and IT professional service 
  • Acquisition of accounts through outbound calling target lists, planned strategic marketing and territory plan execution Continued education of product and industry knowledge through attendance of product training and online
Co-Owner 11/2010 to 12/2012
TEXAS FOLD 'EM Laundry & Dry Cleaning Austin, TX
  • Produced marketing campaigns in the Austin area resulting in client acquisition and retention 
  • Responsible for client follow-up and evaluation 
  • Responsible for business development and sales within the company 
  • Built a book of of 60 + clients in the first year.
  • Held "Welcoming Events" for parents and new students interested in our services 
  • Acquired corporate accounts from businesses in various industries including Dell, LifeSize Communications, and San Miguel Management Co. through networking
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Intern Executive Assistant 06/2010 to 08/2010
Paddington Media Austin, TX
  • Created target list of clients to pitch our products too 
  • Made 50+ cold calls daily to pitch product advantages and superiority 
  • Provided customer service and information on products and services to clients 
  • Studied and researched website design and  mass communication productions 
  • Sold products to a variety of different clients in various industries.
Master's of Health Administration: Healthcare Jan 2014 Texas State University - San Marcos, TX Expected graduation date 12/2016
Bachelors of Business Administration: May 2010 St. Edward's University - Austin, TX
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Resume Details

This is a real resume for a Volunteer in Austin, Texas with experience working for such companies as University Medical Center Brackenridge, First Impressions Valet, Shi International. This is one of the hundreds of Volunteer resumes available on our site for free. Use these resumes as templates to get help creating the best Volunteer resume.

Previous Companies:

  • University Medical Center Brackenridge
  • First Impressions Valet

Previous Job Positions:

  • Volunteer
  • Supervisor
  • Team Lead
  • Inside Account Executive
  • Co Owner


  • Texas State University
  • St. Edward's University

Level of Education:

  • Master's of Health Administration
  • Bachelors of Business Administration

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