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Intercontinental Hotels Group - Voice Specialist Resume Example

Liam Johnson
XXXX XXXXXXXXXX XXXXX , North Charleston , SC 29418 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Sales Specialist with more than 15 years of experience in fast-paced hospitality industry.
Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Reservation Sales
  • Front Desk Agent
  • Assist Training Specialist
  • Time Management
  • Clerical
  • Instructing
  • Education and Training
Experience
Voice Specialist/Voice Assist 02/2009 to Present
InterContinental Hotels Group North Charleston, SC
  • Making reservations for guests wanting hotel accommodations.
  • Assist team, responsible for helping sales specialist with making reservations and any procedure and process questions.
  • Training new assist specialist on the team.
Passkey Sales Agent 05/2010 to 09/2013
InterContinental Hotels Group North Charleston, SC
  • Making reservations for groups and events for Crowne Plaza's.
Hotel Manager 12/2001 to 02/2009
Quality Inn Goose Creek, SC
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Train staff members.
  • Monitor the revenue activity of the hotel or facility.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Interview and hire applicants.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
Education
Certification: Child Day Care Jun 1996 Western Center for Technical Studies - Limerick, PA
High School Diploma: General Jun 1996 Upper Perkiomen High School - Pennsburg, PA
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Resume Details

This is a real resume for a Voice Specialist in North Charleston, South Carolina with experience working for such companies as Intercontinental Hotels Group, Quality Inn. This is one of the hundreds of Voice Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Voice Specialist resume.

Previous Companies:

  • InterContinental Hotels Group
  • Quality Inn

Previous Job Positions:

  • Voice Specialist
  • Voice Assist
  • Passkey Sales Agent
  • Hotel Manager

Schools:

  • Western Center for Technical Studies
  • Upper Perkiomen High School

Level of Education:

  • Certification
  • High School Diploma

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