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Career Connections Inc CCI - Virtual Service Representative Resume Example

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James Miller
XXXX XXXXXX XXXX
Richmond, VA 23229
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated technical customer service representative with years of experience combining management and customer service expertise in Technical  service call centers and locations. 

Skills
  • Administration and Management
  • Time Management
  • Computers and Electronics
  • Years of customer service experience
  • Excellent technical aptitude
  • Trouble shooting experience with multiple devices and operating systems
  • Work from home experience and equipment
Experience
Virtual Service Representative Dec 2013Present Career Connections Inc. (CCI) Richmond, VA Virtual Service Representative (12/13-present):
Resolve every customer call with service excellence.
Research and answer all questions without giving direct tax advice.
Meet and exceed all metrics including NPS customer surveys.
Delight the customer's with the ideal call model.
Field Team Supervisor Aug 2009Aug 2011 Flextronics Retail Technical Services chesterfield, va Technician (8/2009-8/2010):
Provide customer service excellence while assisting all guests.
Familiar with Microsoft word and Outlook.
Resolve all technical issues with effective and efficient troubleshooting steps.
Meet and exceed all metrics including NPS customer surveys and sales.
Provide coverage for stores in need of headcount.
Oversee management duties while Supervisor is off duty.
Seamlessly adapt to changes in products and procedures.
Field Team Supervisor (8/2010-8/2011):
Prepare and provide on time all management duties including: Monthly team schedule, weekly coaching sessions, disciplinary actions, weekly store and manager meetings, weekly audits, time management including overtime offsetting and weekly employee approvals.
Frequent use of Microsoft excel.
Ensure team is meeting or exceeding all metrics.
Perform exit interviews with customers for service excellence feedback.
Keep technical team up to date on all new procedures, products, and services.
Train all new employees in store.
Work with Verizon management one on one to meet all client needs.
Education
GED Midlothian, VA Midlothian High school Sep 2007
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Resume Details

This is a real resume for a Virtual Service Representative in Richmond, Virginia with experience working for such companies as Career Connections Inc Cci, Flextronics Retail Technical Services. This is one of the hundreds of Virtual Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Virtual Service Representative resume.

Previous Companies:

  • Career Connections Inc CCI
  • Flextronics Retail Technical Services

Previous Job Positions:

  • Virtual Service Representative
  • Field Team Supervisor

Schools:

  • Midlothian High school

Level of Education:

  • GED

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