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SLS Las Vegas - VIP Concierge Resume Example

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Landon Campbell
  • XXX XXXXX XXXXXX XXXX, Henderson, NV 89012
  • H: XXXXX XXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXX
Hospitality & Tourism Professional

Accomplished and energetic Guest Experience Manager with a solid history of achievement in the Guest Service Industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include concierge management in the hotel and retail industry and creating guest experience training material for developing projects. 

Skills
  • Customer and Personal Service
  • Client Relations Management 
  • Event Planning 
  • Administration and Management
  • Critical Thinking
  • Complex Problem Solving
Experience
VIP Concierge , 06/2015 to Present
SLS Las Vegas Las Vegas, NV
  • Provide a VIP Guest Service experience to all guests by checking guests in/out of the hotel in a confident, professional and friendly manner as well as ensure that guest folios are managed efficiently
  • Assist various departments including Nightlife,Brand Marketing, Groups, Sales, Executive offices, and Casino Marketing          
  • Facilitating room/property tours
  • Setting up amenities and creating personalized greeting cards tailored to guests preferences 
  • Assist guests in providing recommendations and booking reservations for dining, day club/nightlife, theatrical productions and shows, car rentals and transportation services, spa/salon services, sporting/athletic/outdoor activities and local events/attractions          
Guest Experience Coordinator, 06/2014 to 06/2015
DreamWorks Animation Glendale, CA
DreamWorks DreamPlace - Retail Development Department
A DreamWorks DreamPlace is an unforgettable attraction inspired by a child's most memorable experience to see Santa Claus. Revolutionizing the old trip to the mall to tell Santa what you want this Christmas to an ultimate virtual experience. 
  • Led a full production on the Guest Experience training tool kit: 30 minute guest experience training video, guest experience guidelines including job descriptions and all policies and procedures for uniforms and retail product placement 
  • Coordinated 2015 Consumer Product production and planned retail space for all 15 DreamPlace locations internationally 
  • Created and supervised the guest experience and user flow on the production of 2015 DreamPlace web design 
  • Advised in Casting Calls and executing Grand Opening Launch Events 
  • Conceptualized and implemented uniform design, distribution and finances 
  • Hosted any VIP's to go through the experience. ie: Steven Spielberg and other celebrities        
Concierge Manager, 06/2013 to 06/2014
Caruso Affiliated Glendale, CA
Caruso Affiliated is one of the largest, privately held real estate companies in the United States, with a portfolio of retail and mixed-use properties that draw tens of millions of guests each year.  
  • Overseeing all aspects of Grand Lobby and Concierge staffing; including hiring, scheduling supervision, performance management, and promotional recommendations  
  • Motivating and inspiring internal growth within the company 
  • Increased all secret shop scores to a 100% for the year of 2013 and 2014
  • Ensuring financial transactions are properly recorded and deposited. Managing guest service budget for The Americana at Brand         
  • Increased Gift Card sales by 30% and increased data entry by 42% for loyalty program  
  • Provided the ultimate VIP treatment for executives, celebrities and residents 
Leasing Agent, 03/2013 to 03/2014
Caruso Affiliated Glendale, CA
  • Greet, tour, interview and screen prospective tenants and perform background checks
  • Type lease agreements and supervised execution by renters after confirming their understanding on terms and conditions
  • Inspect property and vacant units to fix problems relating to painting, electricity, flooring, leakage, etc.  
  • Collect rent regularly and maintain records of resident files.  
  • Attend and solve any complaints      
  • Ensured all maintenance work orders are carried under supervision to satisfaction
  • Conducted market surveys and studied work procedures against competitive real estate agencies. Making sure to stay current on the city rental rates  
Lead Concierge, 03/2011 to 03/2013
Caruso Affiliated Glendale, CA
  • Monitoring guest move-in's and move-out's and overseeing process for resident arrivals and departures 
  • Keeping track of inventory and ordering supplies through preferred vendors
  • Plan and lead in marketing, resident and VIP events throughout the property
  • Assist Manager in Daily Distribution
Concierge, 05/2010 to 03/2011
Caruso Affiliated Glendale, CA
  • Providing the highest level of customer service to any Concierge Guests 
  • Answer inquiries, offer suggestions, make reservations, and provide descriptive information pertaining to trips,excursions, sporting events, concerts and plays 
  • Efficiently handle a variety of calls with superior phone etiquette and strong retention to detail
  • Research guest and internal company requests using the Internet and other resources
Education
Bachelor of Arts: Hospitality, Dec 2013 Cal Poly Pomona - Pomona, CA
Certified: Fair Housing, Feb 2013 Fair Housing Development Corporation - Los Angeles, CA
Certified: Wedding Event Planning , Jun 2012 Bridal Society -
Awards
Excellence in Property Leadership 
ELITE Spotlight in Vegas2Go Magazine
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Resume Details

This is a real resume for a VIP Concierge in Henderson, Nevada with experience working for such companies as Sls Las Vegas, Dreamworks Animation, Caruso Affiliated. This is one of the hundreds of VIP Concierge resumes available on our site for free. Use these resumes as templates to get help creating the best VIP Concierge resume.

Previous Companies:

  • SLS Las Vegas
  • DreamWorks Animation
  • Caruso Affiliated

Previous Job Positions:

  • VIP Concierge
  • Guest Experience Coordinator
  • Concierge Manager
  • Leasing Agent
  • Lead Concierge

Schools:

  • Cal Poly Pomona
  • Fair Housing Development Corporation
  • Bridal Society

Level of Education:

  • Bachelor of Arts
  • Certified

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