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Cardtronics - Vice President Enterprise Client Executive Resume Example

Penelope Perry
X XXXXXXX XXXXXX , Deptford , NJ 08096 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXX
Skills
  • Executive Level Account Management
  • Strategic Client Support 
  • ATM Product Sales Support
  • Negotiation and Consultative Selling
  • Needs Assessment
  • Debit and Credit Card Operations
  • Electronic Banking
  • Customer Business Analysis
  • Implementations
  • Mobile Banking
  • Sales
  • Remittance Processing, Print and Plastics
  • Commercial Card'
  • Project Management
Experience
Vice President-Enterprise Client Executive 11/2013 to Present
Cardtronics, Inc Houston, TX
  • Responsible for overall executive relationship with top ten clients.
  •  Strategic Planning and support
  •  Liaison into Cardtronics representing client needs.
  • Sales and Cross selling of products and services
  • Escalation Point
  • Lead Implementation and Project Initiatives
  • Sales Proposals
  • Client Quarterly Business Reviews
  • Support Annual Client Audits
  • New contract and amendment negotiations
Client Executive Director 02/2011 to 11/2013
FIRST DATA CORPORATION Wilmington, DE
  • Responsible for overall executive relationship with a top tier client.
  •  Developed strategic plans and roadmaps for clients.
  • Liaison into FDC representing client needs and cross selling of all products and services.
  • Lead customer projects implementing new Products and Services
  • New contract and amendment negotiations
  • Handle escalated issues and items.
  • Support Client Audits
Program Director 01/2005 to 08/2011
FIRST DATA CORPORATION Wilmington, DE
  • Liaison between Financial Institution Business Line and Information Technology.
  • Successful conversions of clients to new platforms.
  • Led project to rollout ATM Monitoring product internationally.
  • Successfully led data center platform consolidation with no client impact
  • Developed business requirements and system solutions for Debit Products.
  • Assisted Relationship Management providing Debit Services support.
  • Manage support of all tools utilized by Client Services/Implementation areas to include new applications, upgrades and maintenance.
  • Ensure compliance/solutions to all internal audit exceptions. ATM Product Delivery: support all new enhancements, upgrades to ATM driving, monitoring, servicing of ATM devices etc.
  • Vendor Management: support development outsourcing.
  • Managed service levels and on time delivery of products and projects.
  • Liaison between Information Technology and business line for complex projects.
Vice President of Client Services and ATM Implementations 08/1998 to 01/2005
First Data Corporation Wilmington, DE
  • Led team of service and implementation professionals in multiple sites.
  • Relationship management at executive level.
  • Assist clients with development of strategic plan/consultative selling.
  • Represented client needs internally for product/project delivery.
  • Successfully achieved installation of new call center technology solutions and internal tool enhancements that reduced call abandonment rate from 5% to 3% with 20 second average speed of answer.
  • Led team of 24x7 ATM/Member Serviced Help Desk/Customer Service Call Center; team consisted of over 150 associates focused on Member Services, Regional Account Managers, Implementation Coordinators and ATM Technicians.
  • Reduced employee turnover rates to under 2% by enhancing performance management techniques and deploying Reward/recognition programs, quality and center standards.
  • Reduced manual calls by 55% by instituting VRU technology. Vendor management.
Assistant Vice President 02/1994 to 05/1998
CORESTATES BANK Philadelphia, PA
  • Managed Philadelphia, PA call center. 
  • Customer care,  Inbound/outbound telesales and marketing for the area's largest financial Institution.
  • Relationship management.  
  • Customer service and sales product training.
  • Management of fulfillment. group.
  • Developed inbound help desk problem resolution team, increased call center efficiencies and standards decreasing call abandonment rates to industry averages.
  • Designed and implemented customer retention programs.
  • Created revenue generating sales campaigns. .
  • Maintained call center equipment and technology to include auto dialer.
  • Negotiated vendor contract, pricing and quality standards.
  • Increased percentage of sales by 20%.
  • Utilized enhanced marketing strategies and new product functionality to increase cardholder base by 25% and transaction usage by 35%.
Assistant Vice President 02/1989 to 01/1994
GERMANTOWN SAVINGS BANK Philadelphia, PA
  • Responsible for inbound customer help desk, operations, accounting/settlement and technical functions for credit card portfolio.
  •  Utilized enhanced marketing strategies and new product functionality to increase cardholder base by 25% and transaction usage by 35%.
  • Managed merchant point-of-sale program, product control and report management systems and responsible for cardholder statement and card embossing processes.
  • Management of Home Equity Line of Credit Program.
  • Vendor Management
Education
Peirce College - Accelerated Associates Program in Business Management
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Resume Details

This is a real resume for a Vice President Enterprise Client Executive in Deptford, New Jersey with experience working for such companies as Cardtronics, Inc, First Data Corporation. This is one of the hundreds of Vice President Enterprise Client Executive resumes available on our site for free. Use these resumes as templates to get help creating the best Vice President Enterprise Client Executive resume.

Previous Companies:

  • Cardtronics
  • Inc
  • FIRST DATA CORPORATION

Previous Job Positions:

  • Vice President Enterprise Client Executive
  • Client Executive Director
  • Program Director
  • Vice President of Client Services and ATM Implementations
  • Assistant Vice President

Schools:

  • Peirce College

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