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Partners HealthCare - Vice President Resume Example

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Olivia Sanchez

XX XXX XXXXX XXXXXX , Weymouth , MA 02188 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished Health Care Executive with proven record of achievement in Revenue Cycle Operations and Physician Practice Management. Areas of expertise include revenue cycle management, operations management, physician/hospital relations and process improvement with focus on the use of automation and technology. A strong leader with commitment to communication and excellence, inspiring leadership and trust both with staff and customers.

Skills

Strong Leadership
Epic Proficiency

Complex Problem Solving
Judgment and Decision Making

Administration and Management
Systems Evaluation

Experience

Vice President, Revenue Cycle Operations 03/2011 to Present
Partners HealthCare, Inc – Boston, MA

Lead all revenue cycle functions for six acute hospitals, including Massachusetts General Hospital and Brigham and Women;s Hospital, five specialty hospitals, home health services and employed physicians.
Direct team responsible for gross patient service revenue of over $16 billion and cash collections of $5 billion.
Oversee nearly 1100 staff across centralized patient access, coding, revenue integrity, billing, payment posting, self pay collections, training, customer service, reimbursement analysis and system support.
Lead design and implementation of Epic's Revenue Cycle system.
Transitioned two hospitals to Epic successfully and returned AR days to baseline in less than 6 months.
Lead enterprise wide ICD10 program.
Drive design of the charge capture processes in Epic's clinical modules.

Direct and coordinate department budget of $60 million to fund operations, maximize investments, and increase efficiency.

Executive Director, Professional Billing Office 09/2004 to 03/2011
Massachusetts General Physician Organization – Boston, MA

Oversaw centralized billing functions for employed physicians of the MGPO as well as several other Partners' Physician Organizations and private physicians.
Services include all aspects of revenue cycle management including functions of charge capture, coding, insurance identification, billing, payment posting, refund processing and collections.
Assembled and analyzed financial reports to assure proper staffing, work flow and excellence in all areas.
Improved net collection rate from 90% to 96%
Reduced AR days from 50 to 30 days

Associate Director 09/1999 to 09/2004
Massachusetts General Physician Organization – Boston, MA

Responsible for account management functions for all employed physicians of the MGPO.
Provide comprehensive reporting and analytics to each MGH clinical department on revenue, rejections and billing metrics.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Director 09/1992 to 09/1999
Caritas Christi HealthCare – Norwood, MA

Hospital Representative 05/1991 to 05/1992
Bay State HealthCare – Cambridge, MA

Sales Representative 05/1989 to 05/1991
Pfizer, Inc – Boston, MA

Education

MBA: Management May 1995 Babson College - Wellesley, MA

Bachelor of Arts: Chemistry May 1989 Assumption College - Worcester, MA

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Resume Details

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                                        Previous Companies:
                                        Partners HealthCare
Inc
Massachusetts General Physician Organization

                                

                                        Previous Job Positions:
                                        Vice President
Revenue Cycle Operations
Executive Director
Professional Billing Office
Associate Director

                                

                                        Schools:
                                        Babson College
Assumption College

                                

                                        Level of Education:
                                        MBA
Bachelor of Arts

                                