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Matthew Harris

XXXXX XXXXX XX, sunland park, NM 88063

Ph: XXXXXXXXXX

XXXXXXXXXXXXXXXXXX

Professional Summary:

Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. motivated and adaptable with specialized knowledge in customer relations and sales

Skills:

Sales and Marketing
Customer and Personal Service

Speaking
Active Listening

English Language
Critical Thinking

Reading Comprehension
Social Perceptiveness

Negotiation
Complex Problem Solving

Active Learning
Time Management

Coordination
Mathematics

Judgment and Decision Making
Computers and Electronics

Management of Personnel Resources
Persuasion

Psychology
Learning Strategies

Telecommunications
Troubleshooting

Medicine

Experience:

verizon care rep Nov 2013 －Feb 2014 xerox Lacey, WA Determine charges for services requested, collect deposits or payments, or arrange for billing
Refer unresolved customer grievances to designated departments for further investigation
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

sales rep May 2013 －Nov 2013 west solutions Elpaso, TX Locate and contact potential clients to offer advertising services
Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising

csr representative Jul 2012 －Nov 2013 alorica Elpaso , TX Check to ensure that appropriate changes were made to resolve customers' problems
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills