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Susan Knodle Recording Services - Verbatim Hearings Reporter Resume Example

Elijah Anderson
Professional Summary

Service-oriented administrator with 33 year background in Customer Service/Administration  for a Social Service Agency.
Core competencies include decision making, analytical thinking  and administrative skills  as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Administration and Management
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Clerical
  • Time Management
  • Operations Analysis
Verbatim Hearings Reporter Sep 2009Present Susan Knodle Recording Services Clearwater, FL Manage daily disability hearings itinerary for a Federal Administrative Law Judge.   Verify equipment is operational prior to hearing, receive clients and their legal representatives, update address information and receive new evidence.
If necessary, set up conference phone calls to vocational or medical experts.
Accompany client and legal representatives to hearings room and record and take notes of the proceedings on a computer.
At the close of each day of hearings, present invoices and hearings cover sheets to the judge's clerk.
Executive Director Jan 2008Dec 2008 Center for Special Needs Trusts Admin. Clearwater, FL Overseeing the administration of special needs trusts and assuring the funds last as long as possible.
Supervising a staff of 15 employees responsible for reviewing, approving or denying requests for funds or disbursements from special needs trusts.  
Training staff in procedures and requirements necessary for disbursements being made from special needs trusts.
Handling phone calls from irate clients.
Meeting with board members advising them of issues/problems with particular cases or employees.
Program Analyst Mar 2000Sep 2004 Social Security Administration Baltimore, MD Duties included being a technical advisor/analyst in the area of Supplemental Security Income benefits.  
Prepared written reports and policy regarding procedures and changes in regulations.
Served as resource person for field personnel calling in requesting clarification of procedures.
Updated SSI notices as required by regulation changes.
Consulted with management regarding systems changes and how to implement such changes.
Claims Representative Sep 1995Mar 2000 Social Security Administration Clearwater, FL Processed claims for Supplemental Security Income benefits for claimants filing for disability benefits, aged benefits of child's benefits.
Interviewed claimants in person and by phone and completed appropriate applications and supplemental forms.  Received and evaluated evidence required to support applications.
Made entitlement determinations for claimants by reviewing income, resources and living arrangements.
Completed redetermination interviews in person and by phone to determine continuing entitlement to Supplemental Security Income benefits.  Evaluated income, resources and living arrangements to ensure continued entitlement.
Prepared and presented training sessions on procedures and new regulations.
Operations Supervisor Sep 1990Sep 1995 Social Security Administration Pawtucket, RI Supervised day to day operations in a Social Security Office.  
Managed a staff of 20 employees who were responsible for receiving and processing claims for Social Security and Supplemental Security Income benefits.
Monitored work processes in the office and made suggestions for improvement.
Evaluated employee performance and prepared yearly evaluation reports.  Discussed performance problems with staff and made recommendations for training/improvement.
Prepared monthly training schedule for staff based on areas needing attention and/or new legislation.
Consulted with office manager and office assistant manager regarding staffing needs and ongoing operations.
Claims Representative Sep 1986Aug 1990 Claims Representative Brockton, MA Received and processed claims for Social Security and Supplemental Security Income benefits.
Interviewed claimants in person and by phone and received documents/evidence supporting their applications.
Made entitlement determinations for benefit and for continuing eligibility.
Processed requests for change of address and change of direct deposit information.
Worked with claims development clerk directing him/her on procedures required for completing workloads.
Operations Jul 1985Sep 1986 Social Security Administration Los Angeles, CA aft Overseeing day to day operations of a staff of Supplemental Security Income specialists in a Social Security Office.
Determined divisions of workloads and made work assignments to staff members.
Evaluated performance of employees and prepared yearly evaluations.  In addition, took necessary actions when performance was not satisfactory such as preparing performance improvement plans.
Assessed needs for training on procedures and new legislation and prepared monthly training schedule.
Reported to district manager and assistant district manager on office workloads and staff performance.  Made suggestions for workflow improvements and changes in procedures.
Associate of Science : Business Administration May 1992 Bryant College Smithfield, RI
High School Diploma : General Academics Jun 1968 East High School Rockford, IL
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Resume Details

This is a real resume for a Verbatim Hearings Reporter in Clearwater, Florida with experience working for such companies as Susan Knodle Recording Services, Center For Special Needs Trusts Admin, Social Security Administration. This is one of the hundreds of Verbatim Hearings Reporter resumes available on our site for free. Use these resumes as templates to get help creating the best Verbatim Hearings Reporter resume.

Previous Companies:

  • Susan Knodle Recording Services
  • Center for Special Needs Trusts Admin
  • Social Security Administration

Previous Job Positions:

  • Verbatim Hearings Reporter
  • Executive Director
  • Program Analyst
  • Claims Representative
  • Operations Supervisor


  • Bryant College
  • East High School

Level of Education:

  • Associate of Science
  • High School Diploma

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