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City Of Mesa - Utilities Controller Resume Example

Sofia Cox
XX XX XXX XXXXX, mesa, AZ 85274
Professional Summary

Results-oriented Utilities Controller and Customer Service with 18 year career experience in Utilities field, with demonstrated abilities in assisting customers and problem solving.


Computer experience in generating daily shift reports, customer contacts(info from the phone caller) and entering data(graveyard shifts).  Taking external phone calls(general public) and internal phone calls(city departments).

 Dispatching customer contacts to field rep or standby personal by phone or radio(800mghz).  Following the general guidelines or policies of all the other different departments, within a city.

 Monitoring a Utilities Scada system on several different computer screens.  Handling emergency and non-emergency situations over the phones or radios(8 different base channels).

 Working solo after hours and weekends shifts, being responsible for handing what ever happens during that shift.

Utilities Controller May 1995Jan 2013 City Of Mesa Mesa, Az  Monitor Scada; water, sewer, natural gas and electric utilities on several computer monitors. Maintained psi and flows in thewater distribution system. Monitored the flows and levels of sewer at lift stations, psi of natural gas at reg stations and electric at substations. Checked alarm summary page for current alarms and notified appropriate departments of the problem.
Customer service; answered calls from the general public and from other departments. Took calls ranging from water problems, sewer backups, natural gas leaks and electric problems. After hours and weekends; took calls about customer service accounts and non-payment on accounts. Non-payment accounts were handled cash or check in the field for service restore to make a payment by phone/internet(over the years), then the customer service rep was notified. Customer contacts were generated and comments made in the account notes, for next working day supervisor.
 The shift worked was a rotating shift, some weekends and several graveyard shifts worked by myself. so I have handled a wide range of phone calls over the years; water main leaks, customer's having leaks or no water, sewer back up in the homes, natural gas leaks outside and inside, City/SRP electrical power outages, emergency water plant shutdowns and PD / Fire dispatch calling fornon-emergency and emergency assist.
Fire Mechanic May 1988May 1995 City Of Mesa mesa, Az Maintained and performed repairs on Fire engines,ladder trucks and support vehicles. Did repairs on engines, power trains, electrical and hydraulics systems. Made Tig and Mig welding repairs on equipment as needed.
Associate degree in General Business : General Business, Management May 1993 Maricopa Community College / Mesa Mesa, AZ
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Resume Details

This is a real resume for a Utilities Controller in mesa, Arizona with experience working for such companies as City Of Mesa. This is one of the hundreds of Utilities Controller resumes available on our site for free. Use these resumes as templates to get help creating the best Utilities Controller resume.

Previous Companies:

  • City Of Mesa

Previous Job Positions:

  • Utilities Controller
  • Fire Mechanic


  • Maricopa Community College / Mesa

Level of Education:

  • Associate degree in General Business

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