Results-oriented Utilities Controller and Customer Service with 18 year career experience in Utilities field, with demonstrated abilities in assisting customers and problem solving.
Computer experience in generating daily shift reports, customer contacts(info from the phone caller) and entering data(graveyard shifts). Taking external phone calls(general public) and internal phone calls(city departments).
Dispatching customer contacts to field rep or standby personal by phone or radio(800mghz). Following the general guidelines or policies of all the other different departments, within a city.
Monitoring a Utilities Scada system on several different computer screens. Handling emergency and non-emergency situations over the phones or radios(8 different base channels).
Working solo after hours and weekends shifts, being responsible for handing what ever happens during that shift.
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