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CONNEXTIONS - United Health Care rep Resume Example

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Samantha Washington
XXXX XXXXXXX XXXXXX XX, Orlando , FL 32826
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Representative with a solid history of achievement in customer care. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include absorbing important information, Great interaction skills and will power to resolve customers needs.

Skills
  • Education and Training
  • Instructing
  • Learning Strategies
  • Customer and Personal Service
  • Active Listening
  • Judgment and Decision Making
  • Monitoring
  • Active Learning
  • Complex Problem Solving
  • Time Management
  • Persuasion
Experience
United Health Care rep/ SME (Subject matter expert) Sep 2012Feb 2014 CONNEXTIONS Orlando, FL

Training new representatives to perform job tasks.
Take calls assisting members with benefits, plan issues, and doctor complaints.
Taking supervisor calls.
Assisting with computer issues.

Prior Authorization rep & Med D. Dec 2011Apr 2012 CONNEXTIONS Orlando, FL

Determining if requested medications are eligible for an prior authorization.
Help Pharmacy's process claims.
Sending out faxes for doctors to see if an authorization will be approved or denied.
Sending out emails to higher power workers to fix complicated and unusual problems.  
 

Phone Representative(sales)/Unlicensed agent Sep 2011Dec 2011 CONNEXTIONS Orlando, Fl Health plan enrollments.
determining if someone qualify for any of the available plans.
Direct all misdirected calls to it's appropriate department.
Send out mail, set in-home appointments, and schedule seminars. 
Food Services/ Customer sevice Jun 2011Sep 2011 Universal Studio-Backlot Bistro Oralndo, FL

Fulfill position of customer service.
Prepping different food products.
completing inventory sheets for incoming and outgoing products for the company. 

Food services/ Customer service Aug 2007Aug 2010 Chart wells/Compass Group Dining Services Miami, FL Completed inventory sheets for incoming and outgoing products for the company.
Fulfill the position of customer service.
Served as a maintenance engineer throughout business hours.
Office Assistant/Representative Jun 2003Aug 2003 Government Center Miami, FL

Organize and file documents
 Answering phone calls and taking messages
Complete errands in local downtown Miami area

Education
High School Diploma : General May 2007 Miami Central Senior High School Miami, FL
Associate of Arts : Genral Studies Apr 2012 Valencia College Olando , FL
Bachelor of Science : criminal Justice University of Central Florida Orlanod, FL Pending
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Resume Details

This is a real resume for a United Health Care rep in Orlando, Florida with experience working for such companies as Connextions, Universal Studio Backlot Bistro, Chart Wells. This is one of the hundreds of United Health Care rep resumes available on our site for free. Use these resumes as templates to get help creating the best United Health Care rep resume.

Previous Companies:

  • CONNEXTIONS
  • Universal Studio Backlot Bistro
  • Chart wells

Previous Job Positions:

  • United Health Care rep
  • SME
  • Prior Authorization rep & Med D
  • Phone Representative
  • Unlicensed agent

Schools:

  • Miami Central Senior High School
  • Valencia College
  • University of Central Florida

Level of Education:

  • High School Diploma
  • Associate of Arts
  • Bachelor of Science

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