CONNEXTIONS - United Health Care rep Resume Example

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Samantha Washington

XXXX XXXXXXX XXXXXX XX, Orlando , FL 32826

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic Customer Service Representative with a solid history of achievement in customer care. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include absorbing important information, Great interaction skills and will power to resolve customers needs.

Skills

Education and Training
Instructing

Learning Strategies
Customer and Personal Service

Active Listening
Judgment and Decision Making

Monitoring
Active Learning

Complex Problem Solving
Time Management

Persuasion

Experience

United Health Care rep/ SME (Subject matter expert) Sep 2012－Feb 2014 CONNEXTIONS － Orlando, FL

Training new representatives to perform job tasks.
Take calls assisting members with benefits, plan issues, and doctor complaints.
Taking supervisor calls.
Assisting with computer issues.

Prior Authorization rep & Med D. Dec 2011－Apr 2012 CONNEXTIONS － Orlando, FL

Determining if requested medications are eligible for an prior authorization.
Help Pharmacy's process claims.
Sending out faxes for doctors to see if an authorization will be approved or denied.
Sending out emails to higher power workers to fix complicated and unusual problems.

Phone Representative(sales)/Unlicensed agent Sep 2011－Dec 2011 CONNEXTIONS － Orlando, Fl Health plan enrollments.
determining if someone qualify for any of the available plans.
Direct all misdirected calls to it's appropriate department.
Send out mail, set in-home appointments, and schedule seminars.

Food Services/ Customer sevice Jun 2011－Sep 2011 Universal Studio-Backlot Bistro － Oralndo, FL

Fulfill position of customer service.
Prepping different food products.
completing inventory sheets for incoming and outgoing products for the company.

Food services/ Customer service Aug 2007－Aug 2010 Chart wells/Compass Group Dining Services － Miami, FL Completed inventory sheets for incoming and outgoing products for the company.
Fulfill the position of customer service.
Served as a maintenance engineer throughout business hours.