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Steve Madden Ltd - Training Store Manager Resume Example

Grace Gray
Professional Summary
My objective is to enter into an organization where I can continuously be challenged to achieve high level results while managing a team and leading by example.  Growth opportunities are essential as longevity is my overall goal.

Leader, Driver or Results, Goal-oriented, Type 100+ words per minute, Manager, Team Player, and possess outstanding Customer Service skills.

Training Store Manager Jun 2005Present Steve Madden LTD. Chicago, IL Run the highest volume store in the Midwest.  Successfully run a total of 4 different Retail stores throughout my employment.  Recruit, interview, train, and hire all seasonal to permanent Management, stock, and sales associates.  Train and develop new hires by utilizing the Management and/or Associate Training Manuals.  Continuously offer hands on training methods to enhance employee personal growth.  Process yearly reviews on all active employees.  Coach and develop a staff of leaders and associates to ensure a productive work environment.  Responsible for inventory; ensure low shrink results every 6 months.  Handle all customer questions and issues daily by offering solutions that reflect the Steve Madden Company Vision and Mission.  Exceed financial budget of over 1 million dollars gross sales yearly.  Maintain payroll and expenses throughout the year.  Train all new Store Managers throughout the Midwest Division.  Lead one of the most successful stores in the chain by maintaining a high conversion, UPT, ATV, AUR, and overall sales results daily.  One of the creators of the Company's Associate Training Manual. 
Solutions Specialist Nov 2000Jun 2005 SBC Long Distance/AT&T Rosemont, IL Solved problems for distinct long distance customers in association with the SBC Long Distance brand.  Provided exceptional answers to all questions and concerns from valued consumers.  Continuously handled inbound and outbound telephone calls regarding existing and future long distance telephone and calling card accounts.  Provided research and resolutions in tracking errors on a daily basis.  Lead team meetings with a group as large as 20 people to discuss new procedures, company goals, personal statistics.  Creator of the calling card letter, which ensures the confirmation of long distance service while adding associated price plan options, competitive rates, and long distance calling cards.  Made necessary monetary adjustments on customer's monthly billing statements if an error occurred.
Associate of Applied Science : Business Management Dec 1998 Robert Morris University Chicago, IL
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This is a real resume for a Training Store Manager in Crete, Illinois with experience working for such companies as Steve Madden Ltd, Sbc Long Distance, At&t. This is one of the hundreds of Training Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Training Store Manager resume.

Previous Companies:

  • Steve Madden LTD
  • SBC Long Distance
  • AT&T

Previous Job Positions:

  • Training Store Manager
  • Solutions Specialist


  • Robert Morris University

Level of Education:

  • Associate of Applied Science

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