Popeyes - Training Store Manager Resume Example

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XXXX XXXXX XX , St. Louis , MO 63114
Home: XXXXXXXX - XXXXXXXXXXXXXXXXXXXXX

Olivia Sanchez

Summary

Accomplished and energetic manager with a solid history of achievement in the food and hospitality industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent communication, time management and exceptional customer service.

Skills

Time Management
Administration and Management

Critical Thinking
Customer and Personal Service

Experience

03/2013 to Present

Training Store Manager Popeyes - Saint Louis, MO

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

03/2011 to 06/2013

General and Operations Manager Steak'n'shake - Saint Louis, MO

Explain goals, policies, or procedures to staff members.

Complete and maintain records such as state-required documents, tracking documents, or product inventories.

Interview and hire new employees.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Plan store layouts or design displays.

01/2009 to 01/2011

Senior Collector FAMS - St. Charles, MO

Receive payments and post amounts paid to customer accounts.

Advise customers of necessary actions and strategies for debt repayment.

Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Negotiate credit extensions when necessary.

01/2006 to 08/2009

Store Manager Wendy's - St. louis, MO

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Keep records of purchases, sales, and requisitions.

06/2004 to 01/2008

Store Manager Aldi's - Saint Louis, MO

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions.

Enforce safety, health, and security rules.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Education

01/1997

Mass Communications
University of Maryland - Okinawa Japan -

Language

Bilingual English/Spanish

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