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Premera Blue Cross - Training Specialist Resume Example

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Andrew King
XXXX X XXXXXXXX XX XXX XXX , Spokane Valley , WA 99216 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned and results oriented Training Specialist with over 6 years experience in instructional design. Dedicated to facilitating career development by maximizing potential in businesses and their employees. Employs exceptional skills in: organizing, training, managing, and designing.

Skills
  • Staff training, coaching, team building, and development
  • Goal-oriented & self-motivated
  • Phenomenal organizing & prioritizing
  • Project management & development
  • New product introductions & adoption
  • Complex problem solving
  • Outstanding communication skills
  • Exceptional time management
  • Talented at multitasking
  • Adaptable
  • Flexible thinker
  • Strong public speaker
  • Excellent customer service
  • Microsoft Proficiency: Word, Excel, Office, Outlook, and PowerPoint
Experience
Training Specialist 03/2006 to 12/2012
Premera Blue Cross Spokane, WA
  • Monitor, evaluate, audit, and record training activities for program effectiveness, quality control, and gap analysis.
  • Analyzed and improved training, procedures, and curriculum to reduce lecture time by 60% and increase learner participation and practice by 65% resulting in a reduction in new hire cost by: increasing new hire accuracy by 25% (from 70%-95%), faster new hire ramp-up from 6 months to 2.5 months, and shorten training classes by two weeks. 
  • Offer specific training programs or develop alternative training methods to help employees maintain, improve job skills, performance, and or production needs.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation and collaboration with managers, instructors, and customer representatives.
  • Organize and develop: training, procedures, manuals, curriculum guides, and course materials such as handouts and visual aids.
  • Present information using a variety of instructional techniques or formats such as: role-playing, simulations, team exercises, group discussions, eLearning, videos, and lectures.
  • Evaluate training materials prepared by instructors, subject matter experts, and developers such as outlines, text, and handouts.
  • Design, plan, organize and direct orientation and training for employees to align with business needs. 
  • Schedule classes through evaluation based on availability of classrooms, equipment, and instructors.
  • Supervise instructors, evaluate performance, and refer classes for skill development.
  • Attend meetings and seminars to continue education for use in training programs and to inform management of training program status.
  • Interviewed possible candidates for Learning & Development.
  • Incorporated Six Sigma (process quality focus) and L.E.A.N. (emphasis on speed and eliminating waste) principles for process improvements. 
Contractor - Enrollment Analyst for Premera Blue Cross 11/2005 to 03/2006
Spherion Spokane, WA
  • Analyzed and improved procedures resulting in faster and more accurate enrollment.
  • Conducted frequent quality checks on recently updated information to ensure the paper-based records and computerized database files were 100% consistent.
  • Reviewed and entered client information into the company's database.
  • Entered client account information including sensitive data with accuracy and speed. 
  • Updated monthly reports and carefully documented processes and data. 
  • Scanned paper files into the system database to allow staff virtual access.
  • Tracked daily correspondence in the company database.
  • Isolated pertinent data using advanced Excel reporting functions.
  • Worked with underwriting, delinquent, and canceled groups for renewals and member exception requests. 
  • Updated member information by adding, changing, deleting, or terminating policies to avoid billing errors. 
  • Answered phones, faxed, tracked, filed, logged, and copied. 
  • Followed departmental, state, and federal policies and procedures.
  • Reconciled monthly large and small group bills. 
Appointment Setter 10/1999 to 09/2000
Appleway Automotive Group Spokane Valley, WA
  • Developed detailed roster of clients and potential leads.
  • Reviewed sales data from direct reports to determined accurate sales commissions.
  • Answered customer inquiries by phone and email, explaining hours, available inventory, and current promotions.
  • Execute daily cold and warm calls according to lead sheet and independently generated prospects to set appointments and conduct product research. 
  • Maintained positive relationships with clients and local businesses to encourage future sales.
  • Greeted customers promptly as they arrived and informed them of any current promotions.
  • Engaged clients with consultative and persuasive selling techniques, determining product needs and suggesting associated merchandise.
  • Researched inventory and products.
  • Performed clerical duties: answered phones, filed, faxed, copied, sorted, and entered data into various systems. 
Education
Bachelor of Arts: Interdisciplinary Studies Jun 2005 Eastern Washington University - Cheney, WA
Associate of Arts: Humanities Jun 1998 Big Bend Community College - Moses Lake, WA
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Resume Details

This is a real resume for a Training Specialist in Spokane Valley, Washington with experience working for such companies as Premera Blue Cross, Spherion, Appleway Automotive Group. This is one of the hundreds of Training Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Training Specialist resume.

Previous Companies:

  • Premera Blue Cross
  • Spherion
  • Appleway Automotive Group

Previous Job Positions:

  • Training Specialist
  • Contractor Enrollment Analyst for Premera Blue Cross
  • Appointment Setter

Schools:

  • Eastern Washington University
  • Big Bend Community College

Level of Education:

  • Bachelor of Arts
  • Associate of Arts

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