Search Resume Examples

Galls Llc - Training Specialist Resume Example

Dlheota Rprey
XXXX XXXXXXX XXXXX
Lexington, KY 40505
40505, Lexington KY
XXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

I am a responsible, outgoing, self motivated , reliable, hard working seasoned Customer Service Representative with skills used to train others and resolve issues with customers . I strive in a fast pace environment and being able to resolve issues. I am a team player that sets goals and strives to meet them. I have patience but also an urgency to complete a task and move on. I strive to present myself friendly to customers as well as coworkers. I have twenty plus years in some form of customer service . I strive on fast pace and being able to resolve issues. 

Skills
  • Education and Training
  • English Language
  • Customer and Personal Service
  • Speaking
  • Instructing
  • Learning Strategies
  • Active Listening
  • Monitoring
  • Judgment and Decision Making
  • Time Management
  • Critical Thinking
  • Computers and Electronics
  • Complex Problem Solving
  • Management of Personnel Resources
  • Sales and Marketing
  • Persuasion
  • Negotiation
  • Telecommunications
  • Troubleshooting
Experience
Training specialist Apr 2016Current Galls, LLC Lexington, , Ky

Responsibilities included but are not limited to training new hired employees in current order entry system, processes, sales tactics, B2B sales and use, and phone use. Training branch managers, retail store managers , regional account managers and customer service. 

  • Monitor, evaluate, or record training activities or program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
  • Develop alternative training methods if expected improvements are not seen.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.
  • Schedule classes based on availability of classrooms, equipment, or instructors.
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Devise programs to develop executive potential among employees in lower-level positions.
  • Create Power Points and other training aids
Disc Jockey (DJ) Aug 2007Current Self employed Lexington, KY

Responsibilities include but are not limited to the following :

  • Greet attendees and serve as masters of ceremonies at banquets, store openings, and other events.
  • Preview any music intended to be broadcast over the public address system.
  • Learn to pronounce the names of players, coaches, institutional personnel, officials, and other individuals involved in an event.
  • Inform patrons of coming events at a specific venue.
  • Meet with event directors in order to review schedules and exchange information about details, such as national anthem performers and starting lineups.
  • Announce programs and player substitutions or other changes to patrons.
  • Read prepared scripts describing acts or tricks presented during performances.
  • Review and announce crowd control procedures before the beginning of each event.
  • Improvise commentary on items of interest, such as background and history of an event or past records of participants.
  • Keep all necessary financial records for IRS reporting.
Sales - Managed Account Representative Aug 2013Apr 2016 Galls, LLC Lexington, KY

Responsibilities Included but were not limited to :

Provide account management through coordination of all internal and vendor resources to serve assigned accounts.

Achieve monthly, quarterly and annual sales and margin targets.

Contact active, existing customers to develop a relationship, to achieve account retention and to achieve account penetration.

Contact inactive customers; identify and resolve any customer concerns; and reinstate as a Galls customer.

Contact new/prospective customers to identify needs in order to build customer base and increase sales.

Work collaboratively with regional sales team to develop and execute sales strategy for assigned territory.

Maintain customer contact database inclusive of all account decision makers and account information to support marketing campaigns.Consistently meet outbound calls metric.

Recommend alternative products that benefit the end user and promote add-on sales.

Provide assistance and support for placing orders, tracking shipments, authorizing returns, and promoting web based system for future transactions.

Develop strong customer relationships by developing credibility and trust as well as being appropriately responsive and knowledgeable.Provide status reports that reflect such information as forecast of revenue and margin, customer activity and retention issues.Drive key metrics to include increasing percent purchasing, increasing average order by customer, increasing frequency of orders, building out portfolio, increasing cross category penetration

Obtain competitive intelligence by gathering and analyzing information from human and published sources about market trends and industry developments and the capabilities, vulnerabilities and intentions of business competitors that allow for advanced identification of risks and opportunities

Develop or maintain internal or external company Web sites

Problem Solving

Assistant Sales Representative Mar 2009Aug 2013 Galls, LLC Lexington, KY

Responsibilities included but not limited to  :

Assist Sales team with order entry, quoting, and customer relations.

  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Develop or maintain internal or external company Web sites.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
Returns Clerk Dec 2007Mar 2010 Galls, LLC Lexington, KY

Responsibilities included but not limited processing customer returns, evaluate returns for stock processing or to be returned to vendor. Also crossed trained in other areas of the warehouse such as receiving, production and shipping.

Customer Service Mar 2005Aug 2007 Genos Formal Affair Lexington, KY

Responsibilities included but were not limited to following:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
Education
GED Evarts, KY Evarts High School May 1986

General High School courses

Love this resume?

Resume Details

This is a real resume for a Training Specialist in Lexington, Kentucky with experience working for such companies as Galls Llc, Self Employed, Genos Formal Affair. This is one of the hundreds of Training Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Training Specialist resume.

Previous Companies:

  • Galls LLC
  • Self employed
  • Genos Formal Affair

Previous Job Positions:

  • Training Specialist
  • Returns Clerk
  • Customer Service

Schools:

  • Evarts High School

Level of Education:

  • GED

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Training Specialist

Reynoldsburg, Ohio

Companies Worked For:

ARC, Tailored Management, ViaQuest, Support Care,...

Training Specialist

CANA, Virginia

Companies Worked For:

Helios, formerly Progressive Medical, Thirty One G...

Territory Revision a...

Kirkland, Washington

Companies Worked For:

American Greetings Corp, Safeway, Inc, Merrill Lyn...

Returns Clerk

Comstock Park, Michigan

Companies Worked For:

Williams Distributing, ShoreMate Waterfront Produc...

Returns Clerk

Calhoun, Georgia

Companies Worked For:

Surya Rugs, Salvation Army, Cracker Barrel Old Cou...

Returns Clerk

Mocksville, North Carolina

Companies Worked For:

Jockey International Distribution, OHL, Jockey Int...

Customer Service Rep...

Chattanooga, Tennessee

Companies Worked For:

USXpress INC, Sears Portrait Studio, Joann Fabric...

customer service

Decatur, Illinois

Companies Worked For:

Spherion, Genisis, Gpi, McDonalds

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!