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Texas Roadhouse - Training Coordinator Resume Example

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Isabella Reed
XXX XXXXXX XXX
College Station, TX 77840
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Experienced team focused supervisor,trainer and coordinator with four years' experience producing high-quality results in a fast-paced and high volume work environment. Detail orientated, result driven,customer service professional able to quickly adapt to new responsibilities. Known for executing operational systems and goals accurately and efficiently by using clear communication and time management skills and encouraging collaboration among work crews.

Experience
Training Coordinator May 2014Present Texas Roadhouse College Station, Tx
  • Effectively use one-on-one time that is allocated before or after the shift for all FOH employees.
  • Lead feedback sessions or schedule with manager at the end of each training shift.
  • Improved third quarter Secret Shop store average from a 92% to 98% 
  • Organize and lead quarterly Train the Trainer classes ensuring 100% trainer certification.
  • Plan Trainer Outings to recognize and reward training team and encourage collaboration. 
  • Lead Front of House Safety Classes and complete OSHA training for new hires.
  • Attend meetings and actively participate in TC quarterly conference calls to obtain information for use in training programs.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Develop testing and evaluation procedures.
Lead Server-Trainer Apr 2011Present Texas Roadhouse College Station, Tx
  • Received a 100% secret shop score by providing exceptional service and executing times and steps of service perfectly.
  • Identify and resolve customer complaints regarding food preparation standards and menu options.
  • Diligently comply with all safety and sanitation policies when preparing, handling, and serving food and beverages to customers.
  • Created excellent rapports with both customers and fellow staff.
  • Report any health risks such as accidents, injuries, or unsafe working conditions to management immediately.
  • Train employees on store policies and customer service standards.
  • Provide continued availability between shifts for questions or issues.
  • Manage 25-30 employees, assigning mid shift and closing work duties and reviewing performance.
  • Assist team members and leadership in all operations.
  • Maintain reliable high customer satisfaction reviews and  personal regulars. 
  • Provide training and staff development using effective methods such as classroom training, demonstrations,and on-the-job training.
Assistant Service Manager May 2012Apr 2013 Texas Roadhouse College Station, TX
  • Supervised and mentored staff in meeting or exceeding restaurant goals.

  • Enforced restaurant policies and business initiatives.
  • Managed restaurant personnel ensuring adequate staffing levels while limiting instances of overtime.
  • Assisted with HR functions in interviewing, hiring, and supervising, restaurant personnel.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing dispute, and administering disciplinary procedures.
  • Drove on-time, accurate food preparation by effectively monitoring staff performance.
  • Reduced liability related to excessive drinking risks by properly training staff on monitoring and limiting alcohol consumption among patrons.
  • Adhered to kitchen sanitation and food quality standards at all times.
  • Closed restaurant operations at shift's end including reconciling the cash drawer.
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Route Manager Jan 2009Apr 2011 Schwans Home Delivery Bryan, Tx
  • Oversaw management and service of 350+ customers and businesses.
  • Delivered quality customer service and fostered long-term business relationships.
  • Execute daily cold calls according to lead sheet and independently generated prospects.
  • Proved to be exceptional at building and retaining new customers.
  • Coordinated delivery times with customers before delivery through telephone communication and emails.
  • Trained new drivers in all aspects of delivery, customer service, trip planning, pre- and post-trip inspections, and company policies.
  • Maintained and submitted DOT logbooks.
  • Thoroughly completed pre-trip and post-trip inspection checklist, prior to, and after delivery.
  • Accurately processed cash, credit,check transactions and deposits.
Education
102 credited hours : Communications Texas A&M University College Station, TX
Recgonition

Employee of the Month, May, 2014 Texas Roadhouse
Trainer of the Month, May, 2014 Texas Roadhouse
Trainer of the Month, June, 2014 Texas Roadhouse
Trainer of the Month August, 2014 Texas Roadhouse
Highest PPA in First Quarter 2014, Marshall Market TRH.
Top 5% PPA in First Quarter,2014 Thompson Region.TRH
FOH TC Silver Letter 'C' Recipient, Champs, TRH

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Resume Details

This is a real resume for a Training Coordinator in College Station, Texas with experience working for such companies as Texas Roadhouse, Schwans Home Delivery. This is one of the hundreds of Training Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Training Coordinator resume.

Previous Companies:

  • Texas Roadhouse
  • Schwans Home Delivery

Previous Job Positions:

  • Training Coordinator
  • Lead Server Trainer
  • Assistant Service Manager
  • Route Manager

Schools:

  • Texas A&M University

Level of Education:

  • 102 credited hours

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