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KJC AUTO TITLE LOANS - Training and Development Resume Example

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Jayden Robinson
  • XXXX XXXXXXXX XXXX, Countryside, IL 60525
Professional Summary

  • Quality Control Analysis
  • Management of Financial Resources
  • Education and Training
  • Operation Monitoring
  • Sales and Marketing
  • Administration and Management
  •  Skilled in using various programs such as RDN, NLS, Texas EXPO, Lexis Nesus and TLP
  • Microsoft Office, including Word, Excel, and PowerPoint
Training and Development, Quality Assurance Supervisor, 08/2012 to Present
KJC AUTO TITLE LOANS Naperville, Illinois
  • Train and monitor employees. Phone, computer, and side by sides.
  • Monitoring activity sheets and reward system.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Supervised Collection floor and lead the team to a high percentage collection average.
  • Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or arrange personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Account management- assisting field agents in resolving accounts
  •  Skip work.

    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • . Notifying customers of new loan programs and determining the best option for them.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    Buyout Specialist, 08/2012 to 11/2013
    • online and incoming phone with possible new customer.
    • Selling the product and determing if qualified.
    • Explain to customers and potential customers the different types of loans and credit options that are available, as well as the terms of those services Prepare contracts, distribute via email, explaining in detail.
    • Submit applications to credit analysts for verification and recommendation.
    • Review loan agreements to ensure that they are complete and accurate according to policy.
    • Ensuring that every customer in contact with fully understands and provide the best customer service.
    • Handle customer complaints and take appropriate action to resolve them.
    • 175-225 calls per shift as a Collection Specialist.
    Activity Coordinator, 08/2011 to 07/2012
    LIFETIME FITNESS Burr Ridge, Illinois
    • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
    • Overnight operations, phones, scheduling, maintenance.
    • Interacting, monitoring, one on one contact, group activities with children 3 months 13.
    • Secure all activities for children: Rock wall, gym games, pool area, food delivery.
    • Running activities, preparing games, teaching rules.
    Activity Coordinator/ Monitor, 09/2005 to 07/2012
    DISTRICT 105 Countryside, Illinois
    • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
    • Manage the daily operations of recreational facilities.
    • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
    • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
    • Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
    • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
    Customer Service, 09/2009 to 03/2010
    TOYR R' US Berwyn, Illinois
    • Hired as seasonal employee.
    • Worked in customer service, sales, returns, phones, stocking, back room, and overnight.
    • After 3 months interviewed for a Babies R Us supervisor and received position.
    Associate Degree: General, Morton College - Cicero, Illinois
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    Resume Details

    This is a real resume for a Training and Development in Countryside, Illinois with experience working for such companies as Kjc Auto Title Loans, Lifetime Fitness, District 105. This is one of the hundreds of Training and Development resumes available on our site for free. Use these resumes as templates to get help creating the best Training and Development resume.

    Previous Companies:

    • DISTRICT 105

    Previous Job Positions:

    • Training and Development
    • Quality Assurance Supervisor
    • Buyout Specialist
    • Activity Coordinator
    • Monitor


    • Morton College

    Level of Education:

    • Associate Degree

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