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AmeriHealth Administrators - Trainer I Resume Example

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Hannah Wood
XXXX XXXXXXXXX XXX , Philadelphia , PA 19150 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Summary

Seasoned Training Specialist with more than seven years of experience in a fast-paced Healthcare Environment. Excellent Communication and Organizational skills. Track record of achieving exceptional results in Customer Relations and Satisfaction.

Skills
  • Microsoft Office Suite 
  • Certified Facilitator of Ulysses Service Mentor Soft Skill Training  
  • Excellent Written and Verbal Skills
  • Experience with self-paced eLearning modules
  • Time Management
  • Administration and Management
  • Monitoring
  • Management of Personnel Resources for New Hires
Experience
Trainer I 06/2006 to 12/2014
AmeriHealth Administrators Ft. Washington, PA
  • Facilitated all New Hire required training for the Customer Experience Team in a classroom setting
  • Facilitated Ulysses Service Mentor Soft Skill Training
  • Managed trainee payroll reporting while in training
  • Facilitated interdepartmental cross-training on group specific medical benefits and claims payment processes
  • Created training manuals and resources as needed for training
  • Responsible for emailing Service Alerts to CXAs as required to keep them updated on changes to client group processes
  • Exercised system testing when department operating systems were updated and enhanced
  • Wrote interdepartmental Policy and Procedure documents as required for new business practices.
Preschool Teacher 06/2004 to 06/2006
Step by Step Learning Center Abington, PA
  • Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
Customer Service Professional - Provider Services 05/2003 to 06/2004
Aetna, Inc Blue Bell, PA
  • Provided Physicians and Hospitals with member benefit information.
  • Reviewed insurance policy terms to determine whether a particular loss is covered by medical insurance.
  • Contacted providers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Responded to provider faxes regarding missing payments and referral problems.
  • Light outbound calling to physician offices and hospitals to update on status of large project resolutions for payments due.
Claims Coordinator 05/2001 to 05/2002
Integra, Inc King of Prussia, PA
  • Responsible for interdepartmental training and supervising of all new hires
  • Processed mental health and substance abuse insurance claims
  • Audited claims for quality and accuracy for new hires and selected staff
  • Handled supervisory calls regarding customer complaints; maintained payroll
  • Point-person for several client groups to ensure quality assistance in resolving benefit utilization and claims payment issues
  • Created Department Training Manual
Education
Diploma: Murrell Dobbins AVTS - Philadelphia, PA
Community College of Philadelphia - Pursuing degree in Early Childhood Education
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Resume Details

This is a real resume for a Trainer I in Philadelphia, Pennsylvania with experience working for such companies as Amerihealth Administrators, Step By Step Learning Center, Aetna. This is one of the hundreds of Trainer I resumes available on our site for free. Use these resumes as templates to get help creating the best Trainer I resume.

Previous Companies:

  • AmeriHealth Administrators
  • Step by Step Learning Center
  • Aetna

Previous Job Positions:

  • Trainer I
  • Preschool Teacher
  • Customer Service Professional Provider Services
  • Claims Coordinator

Schools:

  • Murrell Dobbins AVTS
  • Community College of Philadelphia

Level of Education:

  • Diploma

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