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Starwood Vacation Ownership - Tour Receptionist Resume Example

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Hannah Wood
XX XXX XXXXX, Lahaina, HI 96761
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary
Skills
Experience
Tour Receptionist Feb 2013Present Starwood Vacation Ownership Lahaina, HI
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Locate and correct data entry errors, or report them to supervisors.
  • Compile daily manifests of tours, notating line adjusting information, special requests, manager approval codes and any vital piece of information altering existing policies and procedures.
  • Management of line rotations for Direct Line Sales Executives, In House Sales Executives, Team Managers & Explorer Representatives.
  • Enforce policies and procedures for both Marketing & Sales Departments.
  • Work directly with Marketing Managers in creating a more effective Discrepancy policy with proper guidelines outlined for the Marketing team.
  • Cash handling; in the form of resort certificates and gift certificates.
  • Assist guests with reservations regarding Owner's Services, an on-site specialists handling future reservations or discrepancies with an Owner's current reservation.
  • Multi-tasking; running daily operations, preparing for next day tours, answering of phones and directing accordingly, communicating possible NQ'd tours via phone and email to Marketing, etc.
Marketing/Concierge Jul 2012Feb 2013 Starwood Vacation Ownership Lahaina, HI
  • Directly assist guests with dinner reservations and activity recommendations; personalizing each experience to the guest in front of me.
  • Share knowledge of the island and culture.
  • Personally assist guests with concerns regarding their room and/or the resort by entering tickets in hotel expert; a tool utilized to directly communicate guests needs to housekeeping, engineering, etc.
  • Encourage guests to attend Vacation Ownership presentations tailored to their personal travel lifestyle.
Server Apr 2009Apr 2012 Hoaloha Na Eha Lahaina, HI
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Total checks, present them to customers, and accept payment for services.
  • Describe product, local food, to guests and accurately explain how each item earned a spot in what we call a 'plate lunch'.
  • Trained new employees by providing knowledge of specific job duties, tasks and company policies.
  • Guaranteed positive customer experiences and resolved all customer complaints in a timely manner.
Assistant Manager Aug 2006Jan 2009 Maui Waves, Inc. Lahaina, HI
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
High School Diploma : General Jun 2002 Lahainaluna High School Lahaina, HI
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Resume Details

This is a real resume for a Tour Receptionist in Lahaina, Hawaii with experience working for such companies as Starwood Vacation Ownership, Hoaloha Na Eha, Maui Waves. This is one of the hundreds of Tour Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Tour Receptionist resume.

Previous Companies:

  • Starwood Vacation Ownership
  • Hoaloha Na Eha
  • Maui Waves

Previous Job Positions:

  • Tour Receptionist
  • Marketing
  • Concierge
  • Server
  • Assistant Manager

Schools:

  • Lahainaluna High School

Level of Education:

  • High School Diploma

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