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Time Warner Cable Business Class - Tier 3 Technical Support Specialist Resume Example

William Brown
XXXX XXXXXXX XX XXX, Austin, TX 78704
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Seasoned Technical Support Specialist with more than 8 years of experience in fast-paced call center environment. 

Excellent communication Skills and Advanced Troubleshooting skills. Track record of achieving exceptional results in the Technology Field and Customer Satisfaction.
Miscellaneous Job Experience:   Satellite Technician01/07-02/07 Venturi Stafffing Decatur, ALCustomer Service Representative01/07-03/07 Chenault Construction Decatur, ALMason Helper, site interpretor,build scaffolds09/06-12/06 Memorial Sloan Kettering New York, NYAnimal Care staff TechnicianDealt with high quality work ethics due to seriousness of the researchContributed to a teamwork environment and trained Spanish speaking employees12/05-08/06 Liberty National Life Company Huntsville, ALLicensed AgentSell Life InsuranceMaintain Client book and Delinquent listTelemarketing phone Clinics05/04-11/05 Jobcenter Staffing Decatur, ALBilingual Staff Coordinator.

Skills
  • Critical Thinking
  • Monitoring
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Time Management
  • Computers and Electronics
  • Operations Analysis
  • Operation Monitoring
  • Troubleshooting
  • Spanish Language Fluent
Experience
Tier 3 Technical Support Specialist Apr 2013Present Time Warner Cable Business Class Austin, tx
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with NOC and Network Engineers as necessary.
  • Directly assist customers with Broadband,video and analog phones technical problems.
  • Help customers with Email creation/password resets,  also troubleshoot email routing/server issues.
  • Bilingual Spanish Fluent Customer Care Agent
  • Provide highest level support for HSD/Video/Phone customers.
Bilingual Spanish Customer Service Dec 2007Present Compass Bank Decatur , AL
  • Direct Sales For Credit Card Department.
  • Maintained customer's credit/checking accounts.
  • Bilingual Spanish Support.
Tech Support Specialist Apr 2009Dec 2012 Seagate Technology Austin, tx
  • Desktop Backup and Sync Software support.
  • Desktop Internal Hard drive install/setup support.
  • External Hard Drive setup/install/backup and troubleshooting.
  • Advanced Network Backup server support.- RAID 5/10 configurations. - DLNA and iTunes® media streaming Support.
  • Remote Desktop Support for business and residential customer in North and South America .
Education
High School Diploma : Academics Jun 1996 Dewitt Clinton HS Bronx, NY Currently Enrolled in the SCTE program(Society of Cable Telecommunications Engineers) and started CCNA1 class on 2/9/2015. Will Progress to take CCNA1-4 and to take the CCENT exam.
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Resume Details

This is a real resume for a Tier 3 Technical Support Specialist in Austin, Texas with experience working for such companies as Time Warner Cable Business Class, Compass Bank, Seagate Technology. This is one of the hundreds of Tier 3 Technical Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Tier 3 Technical Support Specialist resume.

Previous Companies:

  • Time Warner Cable Business Class
  • Compass Bank
  • Seagate Technology

Previous Job Positions:

  • Tier 3 Technical Support Specialist
  • Bilingual Spanish Customer Service
  • Tech Support Specialist

Schools:

  • Dewitt Clinton HS

Level of Education:

  • High School Diploma

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