Tier 1 Customer Service Representative
Oct 2013－Jan 2014
Ebay Enterprises
Melbourne,
FL
* Flexibility to work a non-traditional schedule on a year-round basis.* Customer Service experience, preferably in a high-volume call center in the sporting goods, high-end luxury, gifting or general merchandise markets.* Experience with database/Internet research.* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Job Requirements**Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.* Ability to write routine reports/notes and correspondence. Ability to speak and communicate well with customers.* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.* Ability to deal with problems involving several concrete variables in standardized situations* Ability to effectively communication both written and orally to customers.* Basic project management skills - Ability to work closely with clients and peers to continually understand and anticipate their needs* Excellent computer skills and strong typing abilities (at least 30 words per minute), must have a high degree of accuracy in both spelling and grammar.* Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.* Above-average phone manner, email experience, follow-up skills, organizational skills, lucid writing skills, and superior conflict resolution and interpersonal skills* Ability to solve problems to improves customers satisfaction
Loan Modification Officer
Jan 2009－Apr 2011
Chase
melbourne,
FL
(Loan Modification) Provided
guidance to prospective loan applicants who have problems qualifying
for traditional loans. Guidance may include determining the best type of
loan and explaining loan requirements or restrictions. Provided
services and support to individuals seeking to participate in a
government sponsored mortgage modification program" Job
duty was to qualify applicant for the plan and obtain the necessary
documents needed to get them qualified. If the person did not qualify I
would counsel them and get them the phone number for a program that
could help them save their home from foreclosure. Some applicants qualified for their loan to be re-written.
Collections
May 2007－Jul 2008
Washington Mutual
Melbourne,
Fl
Locate
and notify customers of delinquent accounts by mail, telephone, or
personal visit to solicit payment. Duties include receiving payment and
posting amount to customer's account; preparing statements to credit
department if customer fails to respond; initiating repossession
proceedings or service disconnection; and keeping records of collection
and status of accounts.
Loss Prevention Investigator
Sep 2004－Feb 2007
Washington Mutual
Melbourne,
FL
Fraud Contact
Center representative. Answerd high volumes of incoming telephone calls
from credit card holders who suspect fraudulent activity on their
account. They are responsible for reviewing security information and
account activity with the callers, identifying the type of fraud and
setting accounts up for investigations. They also assist with taking
inbound calls from the merchant, merchant centers and branches with the
purpose of detecting fraud or providing authorizations at the point of
sale. This responsibility includes interviewing the customer at the
point of sale (the interview is brief and conducted via phone) and
verifying their security information and account activity. Fraud
Analysts play a key role in contributing to the profitability of the
organization and directly impact our bottom line by minimizing losses
that result from fraud. Each team member is responsible for achieving
specific performance standards that include team and individual
performance factors such as quality and average handle time.
