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Ebay Enterprises - Tier 1 Customer Service Representative Resume Example

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Julian Phillips
XXXX XXXXXXXX XX
ROCKLEDGE, FL 32955
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary
 I am a skilled Customer Service Rep committed to addressing customer concerns with speed, accuracy and professionalism.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyal representatives.Call Center Representative versed in customer support in high call volume environments. I have Superior telephone etiquette.
Skills
  • Active Listening
  • Personnel and Human Resources
  • Customer and Personal Service
  • Social Perceptiveness
  • Monitoring
  • Social Perceptiveness
  • Negotiation
Experience
Tier 1 Customer Service Representative Oct 2013Jan 2014 Ebay Enterprises Melbourne, FL * Flexibility to work a non-traditional schedule on a year-round basis.* Customer Service experience, preferably in a high-volume call center in the sporting goods, high-end luxury, gifting or general merchandise markets.* Experience with database/Internet research.* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Job Requirements**Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.* Ability to write routine reports/notes and correspondence. Ability to speak and communicate well with customers.* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.* Ability to deal with problems involving several concrete variables in standardized situations* Ability to effectively communication both written and orally to customers.* Basic project management skills - Ability to work closely with clients and peers to continually understand and anticipate their needs* Excellent computer skills and strong typing abilities (at least 30 words per minute), must have a high degree of accuracy in both spelling and grammar.* Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.* Above-average phone manner, email experience, follow-up skills, organizational skills, lucid writing skills, and superior conflict resolution and interpersonal skills* Ability to solve problems to improves customers satisfaction
Loan Modification Officer Jan 2009Apr 2011 Chase melbourne, FL  (Loan Modification) Provided  guidance to prospective loan applicants who have problems qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. Provided services and support to individuals seeking to participate in a government sponsored mortgage modification program" Job duty was to qualify applicant for the plan and obtain the necessary documents needed to get them qualified. If the person did not qualify I would counsel them and get them the phone number for a program that could help them save their home from foreclosure. Some applicants qualified for their  loan to be re-written.
Collections May 2007Jul 2008 Washington Mutual Melbourne, Fl Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.   
Loss Prevention Investigator Sep 2004Feb 2007 Washington Mutual Melbourne, FL Fraud Contact Center representative.  Answerd high volumes of incoming telephone calls from credit card holders who suspect fraudulent activity on their account. They are responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. They also assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale (the interview is brief and conducted via phone) and verifying their security information and account activity. Fraud Analysts play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.   Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality and average handle time.    
Education
High School Diploma: Literature/Englis Lake Superior University Stu Ste Marie, MI Management Training for AT&T Directory Assistance
 Trained to assist Home Owners (Loan Modifications) For Chase bank
Type 65 Word Per minute
Trained in all areas of Microsoft suit
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Resume Details

This is a real resume for a Tier 1 Customer Service Representative in ROCKLEDGE, Florida with experience working for such companies as Ebay Enterprises, Chase, Washington Mutual. This is one of the hundreds of Tier 1 Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Tier 1 Customer Service Representative resume.

Previous Companies:

  • Ebay Enterprises
  • Chase
  • Washington Mutual

Previous Job Positions:

  • Tier 1 Customer Service Representative
  • Loan Modification Officer
  • Collections
  • Loss Prevention Investigator

Schools:

  • Lake Superior University

Level of Education:

  • High School Diploma

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