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Ford Field - Ticket Operations Resume Example

Avery Ward
XXXX XXXXXXX XXX, Waterford, MI 48327
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic with 15 years of customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Computers and Electronics
  • Active Learning
  • Critical Thinking
  • Customer and Personal Service
  • Speaking
  • Active Listening
Experience
Ticket Operations Mar 2010Present Ford Field Detroit, Mi
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Sells and processes ticket orders via over-the-counter, Internet, Orders via mail, or telephone.
  • Responsible for serving the general public by selling event's related to tickets.
  • Responsible for cash management and compliance.
  • Operates a cash register and/or credit card equipment.
  • Distributes literature to patrons and answers questions in response to inquires about shows and up coming events.
  • Assists with closing of the ticket office, including preparation of cash banks and updating seating charts and event information.
Cahier/Assistant Manager May 2000Jul 2001 Dollar Tree Pontiac, Mi
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Compute and record totals of transactions.
Waitress/Cashier Apr 1994Aug 2000 Ponderosa Steak House Waterford, Mi
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Clean tables or counters after patrons have finished dining.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Escort customers to their tables.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Provide guests with information about local areas, including giving directions.
Education
High School Diploma Jun 1995 Pontiac Central High School Pontiac, Mi
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Resume Details

This is a real resume for a Ticket Operations in Waterford, Michigan with experience working for such companies as Ford Field, Dollar Tree, Ponderosa Steak House. This is one of the hundreds of Ticket Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Ticket Operations resume.

Previous Companies:

  • Ford Field
  • Dollar Tree
  • Ponderosa Steak House

Previous Job Positions:

  • Ticket Operations
  • Cahier
  • Assistant Manager
  • Waitress
  • Cashier

Schools:

  • Pontiac Central High School

Level of Education:

  • High School Diploma

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