Delta Airlines Salt Lake City Airport - Ticket Counter Resume Example

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Jackson Thompson
  • Typing 50 WPM
  • QuickBooks
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • Delta Term/Snapp
Ticket Counter/Gate Agent Jun 2010Present Delta Airlines Salt Lake City Airport
  • Assist passengers with inquiries and changes for airline reservations.
  • Lift 50 lb bags on conveyor belt.
  • Meet and greet inbound planes and passengers.
  • Communicate with departing and arriving crew members in regards to the condition of the aircraft.
  • Assign passenger seats, and prepare paperwork for departure of outbound aircraft, scan boarding cards of passengers all in a timely manner to ensure on time departure.
  • Close the aircraft door and drive jet bridge way from the plane.
Customer Service Specialist Apr 2006Jun 2010 Delta Airlines Reservations
  • Handled incoming calls from internal agents to help them with questions when booking reservations, took irate and escalated customer calls, serviced special requests and complaints as a Complaint Resolution Official (CRO).
Reservation Sales Representative Mar 2005Apr 2006 Delta Airlines Reservations
  • Booked airline domestic and international Skymiles award travel, assisted high value customers with first class upgrades and questions, rebooked and reissued airline tickets.
Office Manager Oct 2003Mar 2005 Agata Inc
  •  Managed office of a construction company,analyzed and.explained billing issues to customers, processed payroll,drafted letters for President of Agata Inc.
Escrow Assistant Mar 2003Feb 2004 Security Title
  • Responded to customer inquiries, deposited and posted incoming checks and wire transfers, audited files for completeness of signatures and correct dates, provided PC technical support for employees.
Operations Manager Jun 1999Apr 2002 Utah Housing Corporation
  • Managed all escrow administrative functions, supervised six Customer Representatives, responded to customer service appeals requiring managerial authority, drafted and composed letters and emails on behalf of Director of Mortgage Servicing, assisted customer service representatives with questions of policies and procedures.
Customer Service Representative Mar 1997Jun 1999 Utah Housing Corporation
  • Initialized escrow accounts on transferred loans, analyzed escrow accounts, processed payments of homeowner insurance and mortgage insurance policies, responded to telephone and in-person customer inquiries.
Utah State University
Ricks College

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About this resume

Ticket Counter FROM Layton , Utah RESUME

This is a resume for a Ticket Counter in Layton, Utah with experience working for such companies as Delta Airlines Salt Lake City Airport and Delta Airlines Reservations. The grade for this resume is 0 and is one of hundreds of Ticket Counter resumes available on our site for free. Use these resumes as templates to get help creating the best Ticket Counter resume.

School Attended
Utah State University