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Pearson Professional Center - Test Administrator Resume Example

Olivia Sanchez
XXXX XX XXXXXXX XXXXX, Lee's Summit, MO 64082
Ph: XXX XXX XXXX
XXXXXXXXXXXXXXXXX
Professional Summary
Accomplished professional with varied background and more than 15 years of customer service.   Works well under pressure in time-sensitive environment.   Excellent communication and time management skills.   Competent in use of technology for inputting and retrieving information.
Skills
  • Reading Comprehension
  • Active Listening
  • Critical Thinking
  • Clerical
  • Computers and Electronics
  • English Language
  • Administration and Management
  • Personnel and Human Resources
  • Customer Service
Experience
Test Administrator Nov 2005Mar 2014 Pearson Professional Center Topeka, KS Admitted candidates and proctored exams, including professional board certified exams in the fields of medicine, insurance, real estate, social work, and contractors.  Responsibilities included admission process, verification of identification, security check for unauthorized items, proctoring of exam, troubleshooting computer issues, signing out test candidates, providing a quality test environment experience and customer service.
Residential Appraiser Dec 2003Feb 2005 3D Property Services St Joseph, Columbia, MO Inspected residential properties to determine an appraised value for purposes of refinancing or home purchases.   Used local MLS for comparable sales, map software, and public records in order to complete the standard appraisal form to be submitted to the client.   Scheduled appointments directly with homeowner and maintained professional interaction with homeowner during on-site visit.  Completed appraisal within assigned deadline.
Customer Service Rep/Operations Manager May 1989Oct 2003 FedEx Kansas City, MO

Worked as a Customer Service Representative in call center setting in Kansas City.  Answered customer calls for general information and rates,  scheduling pick-ups, tracking packages, initiating claims.  Used state-of-the-art computer technology to complete tasks.  Was promoted to Manager Assist Group to field calls requiring in-depth research and extended customer contact.   Completed management and leadership program and accepted Operations Manager position in Columbia, MO.   Job duties as Operations Manager included weekly scheduling of routes and employee hours, overseeing inbound and outbound freight, assured on-time delivery while meeting corporate production numbers, customer contact for initiating new business and maintaining current business, maintained or exceeded safety goals.  Responsible for the front office which included daily/weekly/monthly reports, counter contact with customers, station supplies and cash accountability. 

Education
Bachelor of Science : Marketing University of Central Missouri Warrensburg, MO
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Resume Details

This is a real resume for a Test Administrator in Lee's Summit, Missouri with experience working for such companies as Pearson Professional Center, 3d Property Services, Fedex. This is one of the hundreds of Test Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Test Administrator resume.

Previous Companies:

  • Pearson Professional Center
  • 3D Property Services
  • FedEx

Previous Job Positions:

  • Test Administrator
  • Residential Appraiser
  • Customer Service Rep
  • Operations Manager

Schools:

  • University of Central Missouri

Level of Education:

  • Bachelor of Science

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