Garda World - Teller Resume Example

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Ajnae A Idvas

XXX XXXXXXXX XXXXXX, Pittsburgh, PA 15221 XXX XXXXXXXX XXXXXX, 15221, Pittsburgh PA | XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX

Summary

Respected and self‐motivated professional with years of experience in management, competitive sales, and customer service. Hard working professional well skilled in managing multiple projects simultaneously with enthusiasm and motivation. Extensive experience managing large‐scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following‐up with co-workers and associates to ensure on‐time completion. Ability to learn new task quickly with a strong desire to succeed in all that is presented. Consistently receive positive feedback from managers, co‐workers and customers. Highly trainable with a thirst for knowledge looking for a company to grow with personally and professionally.

Skills

Customer and Personal Service
Competitive Sales and Marketing

Visual Merchandising
Cash Handling/Balancing

Data Entry
Critical Thinking

Scheduling
Recruiting and Training

Loss Prevention
Public Safety and Security

Monitoring
Judgment and Decision Making

Complex Problem Solving
Administration and Management

Time Management
Instructing

Active Learning
Persuasion

Accountability
Reliability

Stock and Inventory
Operation and Control

Experience

Selling Supervisor 09/2015 to Current
Victoria's Secret & PINK – Homestead, PA

Lead the sales floor and drive results through excellent customer service, selling behaviors, and personal training.
Provide exceptional customer service by greeting and assisting customers while responding to inquiries, complaints, and issues.
Top performer in creating customer loyalty with the brand through VS Angel Credit card and Pink Nation reward programs.
Review past and current store figures to plan, prep, and execute short and long term goals to drive store sales.
Responsible for recruiting, hiring, HR paperwork, and new hire on-boarding and training.
Coaching and development of all associates and visual team using observation documentation and verbal coaching, reprimanding and terminating when appropriate.
Planning, mapping, and executing visual floorsets weekly to show brands focus on specific bras, beauty, and various products.
Create awareness and train team about shrink, inventory procedures, and loss prevention guidelines.
Communicate and work closely with fellow managers throughout the city, RM, DM, and cooperate personnel about stores wins, opportunities, and future action plans.
Prepare promotional displays and materials daily to follow companies vision and maximize category specific sales.
Monitor and control stores budget and payroll when ordering store supplies and scheduling weekly shifts for minimum expenditure and efficiency.
Process, sensor, and push new product onto the sales floor while maintaining store and back room organization.
Delegating daily projects to associates and other management members and following up to ensure task were completed per company standards in a timely manner.

Teller 06/2014 to 09/2015
Garda World – Pittsburgh, PA

Responsible for accurate and timely verification of customer deposits and orders for 9 banks.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Monitor bank vaults to ensure cash balances are correct.

Resolve problems or discrepancies concerning customers' accounts.
Operate Jet-scan currency counters (2,5, and & 7 pocket machines)
Balance funds processed daily ranging in amounts over 1 million dollars daily.
Prepare paperwork according to bank branch procedures.
Unload and preload canisters for ATM's
Balance, sort, and load currency into vault by the bank.

Assistant Store Manager 11/2011 to 06/2014
Forever 21 – Monroeville, PA

Supported the Store Manager and Co Manager in driving associates to meet and exceed sales goals and key performance indicators.
Provided exceptional customer service by greeting and assisting customers with attentiveness, patience, and a positive attitude.
Managed and motivated a team of associates to execute their job duties by creating a fun, challenging, and rewarding work environment.
Performed opening and closing procedures such as recovery, cleaning, balancing register tills and petty, dropped nightly deposits, and communicated daily figures to District Manager.
Monitored floor coverage and strategically zoned associates. Took action in response to business trends.
Managed payroll daily and scheduled within company budget and guidelines.
Participated in recruitment and administered interviews with applicants.
Trained newly hired associates, as well as seasoned associates, daily on ever changing policies, procedures, and sales practices to ensure the entire store was in company compliance.
Managed the team on Visual floor-sets, promotional activities, and merchandise markdown directives.
Communicated sales goals and daily plans to all members of higher management and staff.
Facilitated efficient replenishment flow and representation of merchandise.
Shipped, received, and processed merchandise.
Handled complex customer, management, and associate situations and resolved issues as appropriate.
Followed Loss Prevention procedures and policies to minimize dishonesty internally and externally.

Enforced safety, health, and security rules.

Cashier/ Sales Associate 11/2010 to 11/2011
Forever 21 – Monroeville, PA

Maintained knowledge of current sales, promotions, policies regarding payment, exchanges, and security practices.
Greeted and provided excellent customer service while obtaining maximum sales result.
Ensured the store maintained its excellent visual presentation.
Recorded, inventoried and requisition new stocked merchandise.
Recommended and advised fashion forward advice to customers.
Maintained a neat, clean, and orderly store.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Help customers try on or fit merchandise.

Sales Associate/Cashier 02/2011 to 10/2011
FootAction Shoe Retailer – Monroeville, PA

Greeted customers and assisted in sales of shoes, clothes, and accessories.
Operated cash registers to check out customers while adding on based off of customers selections.
Stocked shelves and replenished merchandise.
Maintained the organization of back stock.
Helped customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Watched for and recognized security risks and thefts, and followed Loss Prevention policies and procedures to minimize theft internally and externally.

Education

Pre-Med/Sports Medicine Penn State University-Greater Allegheny - McKeesport , PA

Groups

Member of BSU
Captain of Penn State Dance Team
Member of SGA
Drama and Theater

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Teller Assistant Store Manager Cashier Sales Associate