First Financial Credit Union Boardman - Teller Resume Example

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Ceira R. Ahlyon

XXXX XXXXXX XXXXX, Gallup, NM 87301

XXXX XXXXXX XXXXX, 87301, Gallup NM

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Professional Summary

To apply extensive experience in Customer Service with a diverse background in retail sales, service, and banking support. Seeking Employment within the establishment to further my work experience, knowledge, and ability.

Skills

Customer and Personal Service
Active Listening

Speaking
Self-motivated, tolerate, and flexible to work conditions

Customer Service & Sales Management professional with 7+ Years of Experience
Critical Thinking

Instructing
Active Learning

Self-motivated, tolerate, and flexible to work conditions
Sales and Marketing

Competent in operating networks such as: Microsoft Word, Excel, PowerPoint, Windows, Banking Software Systems, POS Systems, and the Internet.
A strong motivated leader and team player, problem solving, seeking a similar role with a strong company.

Experience

Member Relations Representative: Feb 2018 ‐ Current First American Credit Union: Casa Grande, AZ

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Examine, evaluate, or process loan applications.
Oversee the flow of cash or financial instruments.
Explain rental fees, policies and procedures.
Keep records of transactions, and of the number of customers entering an establishment.
Operate computers programmed with accounting software to record, store, and analyze information.
Comply with federal, state, and company policies, procedures, and regulations.
Prepare purchase orders and expense reports.
Maintain inventory records.
Cash Handling Up To 1 Million. (Vault Teller)

Teller: Jan 2015 ‐ Dec 2017 First Financial Credit Union - Boardman: Gallup, NM

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Order a supply of cash to meet daily needs.
Process and maintain records of customer loans.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Prepare and verify cashier's checks.
Monitor bank vaults to ensure cash balances are correct.
Sort and file deposit slips and checks.
Carry out special services for customers, such as ordering bank cards and checks.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Resolve problems or discrepancies concerning customers' accounts.
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
Perform clerical tasks such as typing, filing, and microfilm photography
.Balance Automated Teller machines, cash dispensers, often totaling more than $35,000.

Retail Manager: Aug 2008 ‐ Jul 2015 ARTSCO, Inc.: Anthem , AZ

Maintaining awareness of market trends in Native American Jewelry, Arts & Crafts
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Formulate pricing policies for merchandise, according to profitability requirements.
Establish credit policies and operating procedures.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Answer telephones to provide information and receive orders.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
Issue receipts, refunds, credits, or change due to customers.
Count money and audit money drawers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Process merchandise returns and exchanges.
Stock shelves, and mark prices on shelves and items.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Using a range of software, including POS and RoomMaster for Motel area

Server : Apr 2004 ‐ Sep 2006 Dairy Queen: Gallup, NM

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Load trays with accessories such as eating utensils, napkins, or condiments.
Place food servings on plates or trays according to orders or instructions.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Total checks, present them to customers, and accept payment for services.
Determine where patients or patrons would like to eat their meals and help them get situated.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Adjusting the menus and prices lists used in the restaurant to reflect price changes and food promotions
Provided friendly and a sustainable work environment