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Social Security Administration - Teleservice Representative Resume Example

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Riley Powell
XXX XXXXXXX XXXXX, Bethalto, IL 62010
Professional Summary
Military Human Resources assistant with over 10 years of  experience in personnel administration and career management. Willing to take on any assignment no matter how large or small from conducting training to mopping the floor, my number one priority is to be a major contributor to the overall success of the organization.  Proficient in Microsoft Office applications with knowledge and experience creating excel spreadsheets and power point presentations. Excellent verbal and written skills, as well as the ability to mentor others and conduct team building activities.
09/2010- Present
In the summer of 2010 my wife's health had begun to severely decline due to complications caused by the effects of  Chemotherapy, radiation treatments and 3 major surgeries performed in attempt to cure her of stage 3 esophageal cancer. By September 2010 it was clearly evident to me that she could no longer care for herself or our 10 year old Son who had Down Syndrome. My family situation was causing me extreme hardship and I felt that the only option at that time was to voluntary resign from my position with the Social Security Administration, so I would be able to care for my family.  I am very sad to mention that both my wife and son have since passed. 
Teleservice Representative Mar 2010Sep 2010 Social Security Administration Saint Louis, MO
  • Resolved customer's issues related to non-payment of benefits.  
  • Assisted customers with completing applications for social security benefits to include retirement and disability claims 
  • Prepared and mail correspondence to customers and scheduled appointments as needed
  • Resolved situations pertaining to nonpayment of benefits, premium reimbursement delays, cancelations of coverage involving Medicare Insurance issues and problems with disruption of benefits as related to Medicare and other programs
  • Redirected calls to various social services, private, non-profit, and other government agencies when required
Human Resources Assistant Nov 2008Feb 2010 Army Human Resources Command Saint Louis, MO
  • Regularly communicated with outside agencies and higher commands to gather needed additional information and to secure additional funding.
  • Performed administrative duties to include, answering telephone inquiries, file management, prepared memorandums, information papers and briefing slides as needed
  • Recognized by Major Army Command on several occasions for providing excellent service
Senior Human Resources Sergeant Dec 2002Oct 2008 U S Army Saint Louis, MO
  • Processed over 6,000 actions in a 7 month period for Soldiers which directly impacted the success of the Mobilization and Demobilization mission
  • Mentored 3 new career managers to excel in mission accomplishment by sharing knowledge of career management
  • Participated in the development of the promotions business process for the directorate and processed over 95% of the promotion orders for the directorate while simultaneously providing career management to over 1600 soldiers
  • Performed career management duties and provided career guidance to over 4,000 Individual Ready Reserve Soldiers 
  • Selected to preform supervisory duties during supervisors absence as Non Commissioned Officer in charge responsible for the accountability of 25 team members
  • Administered training on promotion procedures to over 100 personnel  in April 2007 for the Development Directorate
Associate of Applied Science Dec 2011 Southwestern Illinois College Granite City, IL
Working toward a degree in Web Design Lewis and Clark Community College Godfrey, IL
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Resume Details

This is a real resume for a Teleservice Representative in Bethalto, Illinois with experience working for such companies as Social Security Administration, Army Human Resources Command, U S Army. This is one of the hundreds of Teleservice Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Teleservice Representative resume.

Previous Companies:

  • Social Security Administration
  • Army Human Resources Command
  • U S Army

Previous Job Positions:

  • Teleservice Representative
  • Human Resources Assistant
  • Senior Human Resources Sergeant


  • Southwestern Illinois College
  • Lewis and Clark Community College

Level of Education:

  • Associate of Applied Science
  • Working toward a degree in Web Design

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