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Kaiser Permanente Clinical Contact Center - Teleservice Representative Resume Example

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Ryan Nelson
XXXX XXXX XX XX XX, Washington, DC 20020
Professional Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumerservice. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels ofthe organization and public. Excellent problem solving and negotiating skills. Able to make decisionsindependently and quickly with minimal escalations. 

*Ability to work under pressure  *Active listener

 *Basic computer skills *Decision making

*Excellent verbal communication skills  * Good work ethics

 *Good written communication skills  *Multitasking

 *Professionalism  *Work well with teams

 * Time management  *Critical Thinking


Teleservice Representative Nov 2015Apr 2016 Kaiser Permanente Clinical Contact Center Fairfax, VA Handles continuous inbound telephone volume. 
*Identifies the purpose of the member's call and processes the call according to the appropriate script.
* Provides facility and provider information and some laboratory results, makes and cancels appointments, transfers members to Advice Nurses, intakes information from members, and composes messages for providers.
 *Resolves problems with facility teleservice teams.
 *Effectively processes calls in a systematic and organized manner following Call Center scripts, policies and procedures.
 * Processes calls accordingly from hearing-impaired members. 
*Receives and relays information regarding appointment, and cancellations. 
*Records instructions from provider in PARRS. 
*Updates member demographics.
 * Works collaboratively with members and staff across all service lines. 
* Functions as a team member to achieve Call Center goals.
*Supports and demonstrates Kaiser Permanente's/Call Centers customer service philosophy and manages calls in a professional manner.
Residential Concierge Mar 2014Feb 2016 VMG Resources. Washington, DC *Responsible for meeting, greeting and directing residents and guests. 
*Serving as the primary point of contact for the property.
 *Managing administrative requests from residents and management. 
*Verifying and recording visitor information.
 *Answer calls professionally and assist callers with directions or instructions for the building. 
*Receive and process incoming and outgoing laundry, shipments and or mail/packages. 
*Monitor lobby traffic and alert residents to arriving guests and deliveries.
 *Keeping the communal areas tidy and providing a security presence on-site. 
*Maintain logbooks for visitors, contractors, keys, elevators, incident reports, daily activities.
 *Provide a safe and secure environment for residents. 
*All other specific job duties as requested.
Office Assistant Feb 2015Aug 2015 Robtco Property Management Washington, DC *Answer phones and transfer to the appropriate staff member.
*Take and distribute accurate messages.
*Greet public and clients and direct them to the correct staff member.
*Cooridnate messenger and courier servicereceive, sort and distribute incoming mail.
*Monitor  incoming emails and answer or forward as required.
*Prepare outgoing mail for distribution.
*Fac, scan and copy documents.
*Maintain office filing and storage systems
*Update and maintain databases such as mailing lists, contact lists and client information.
*Retrieving information when requested.
*Update and maintain internal staff contact lists.
*Co-ordinate and maintain staff administrative records such as staff parking, staff phones.
*Type documents, reports and file documents.
*Co-ordinate and organize appointments and meetingsassist with event planning and implementation.
*Monitor and maintain office supplies.
*Encure office equipment is properly maintained and serviced.
*Perform work related errands as requested such as going to the post office.
*Keep office area clean and tidy.
*Setting appointments, and events for open house. 
Cashier Jul 2013Jan 2014 Safeway inc. Bethesda, MD * Receive payment by cash, check, credit cards, vouchers, or automatic debits.
 *Scanning customers items  
* Issue receipts, refunds, credits, or change due to customers.
*Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 
*Greet customers entering establishments. 
*Answer customers' questions, and provide information on procedures or policies.
 *Process merchandise returns and exchanges. 
*Cash checks for customers.
 *Weigh items sold by weight to determine prices. 
*Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
High School Diploma Aug 2012 Anacostia High School Washington, DC
2+ years No Degree Fairmont State University Fairmont, WV
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Resume Details

This is a real resume for a Teleservice Representative in Washington, District of Columbia with experience working for such companies as Kaiser Permanente Clinical Contact Center, Vmg Resources, Robtco Property Management. This is one of the hundreds of Teleservice Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Teleservice Representative resume.

Previous Companies:

  • Kaiser Permanente Clinical Contact Center
  • VMG Resources
  • Robtco Property Management

Previous Job Positions:

  • Teleservice Representative
  • Residential Concierge
  • Office Assistant
  • Cashier


  • Anacostia High School
  • Fairmont State University

Level of Education:

  • High School Diploma
  • 2+ years No Degree

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