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Kaiser Permanente Appointment And Advice Call Center - Teleservice Representative Resume Example

Lillian Price

XXXX XXXXXXXXX XX, Rodeo, CA 94572

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXX

Professional Summary:

Skills:

Customer and Personal Service
Active Listening

Negotiation
Clerical

Troubleshooting

Experience:

Teleservice Representative Jun 1999 －Apr 2008 Kaiser Permanente Appointment and Advice Call Center Vallejo, CA

At the Call Center I answered multiple calls from patients. I handled calls for Adult Medicine, Pediatrics and Obgyn, I scheduled appointments, gave facility information, sent messages to patients physicians and other clerical jobs as needed by my manager, such as copies, errands and other paper work.
When physicians or other administrators would come to visit my manager had them sit with me on many occasions to listen in on my calls.

Teleservice Representative Aug 1997 －Jun 1999 Kaiser Permanente Richmond, Ca I answered incoming calls from patients who wanted to schedule appointments, advice, facility information and if they needed to send a message to their physician for prescription request or for anything else.

Education:

High School Diploma Jun 1989 De Anza High School Richmond , CA

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Teleservice Representative Representative

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                                        Previous Companies:
                                        Kaiser Permanente Appointment and Advice Call Center
Kaiser Permanente

                                        Previous Job Positions:
                                        Teleservice Representative

                                        Schools:
                                        De Anza High School

                                        Level of Education:
                                        High School Diploma