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Social Security Administration - Teleservice Represenative Resume Example

Aaliyah Griffin
XXXX XXXXX XXXXX, Frisco, TX 75034
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Established Administrative professional transitioning to social work to develop/strengthen community programs with the Department of Veteran Affairs.
Skills
  • Active Listening
  • Social Perceptiveness
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
Experience
Teleservice Represenative Jan 2015Present Social Security Administration Dallas, Tx
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Receive and respond to customer complaints.
  • Prepare reports of selection, survey, or other statistics and recommendations for corrective action.
  • Maintained technical knowledge by attending educational workshops; reviewed professional publications and established personal networks.
Program Support Assistant Sep 2013Nov 2014 Department of Veterans Affairs Little Rock, AR
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Serve as Travel coordinator for Surgery Service; ensure appropriate forms completed with applicable signature/approvals; work wit Office of Regional Counsel regarding non-VA funded travel requests,  and assist with eligible employee reimbursement requests as needed. 
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
  • Use computers for various applications, such as database management or word processing.
  • Process all aspects of patient scheduling to ensure that each patient consult ad follow-up appointments are policies, guidelines, and performance measures.
Medical Support Assistant May 2011Sep 2013 Department of Veteran Affairs Little Rock, AR
  • Interprets and comprehends complex medical terms in the performance of duties.
  • Responsible for the registration of patients, entering workload data and validation.
  • Verifies and assures accuracy and completeness of patient demographic information.
  • Continually monitors patient flow and initiates appropriate measures in emergency situations.
  • Facilitates transfers to and from VA and private hospitals and necessary paperwork in a prompt manner.
Education
Master of Science : Master of Social Work Aug 2015 Univesity of Southern California Los Angeles, CA
Bachelor of Science : Psychology May 2012 Central Baptisht College Conway, AR
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Resume Details

This is a real resume for a Teleservice Represenative in Frisco, Texas with experience working for such companies as Social Security Administration, Department Of Veterans Affairs, Department Of Veteran Affairs. This is one of the hundreds of Teleservice Represenative resumes available on our site for free. Use these resumes as templates to get help creating the best Teleservice Represenative resume.

Previous Companies:

  • Social Security Administration
  • Department of Veterans Affairs
  • Department of Veteran Affairs

Previous Job Positions:

  • Teleservice Represenative
  • Program Support Assistant
  • Medical Support Assistant

Schools:

  • Univesity of Southern California
  • Central Baptisht College

Level of Education:

  • Master of Science
  • Bachelor of Science

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