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Humana Dms Neptpark2 - Telesales Specialist Resume Example

Addison Kelly
Professional Summary

Outgoing TeleSales Specialist offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in Medicare, Individual Insurance and Health Care reform.Bilingual and highly organized with unique ability to relate to diverse clients.

  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Complex Problem Solving
  • Foreign Language
  • Sales and Marketing
Humana DMS Neptpark2 Tampa, FL TeleSales Specialist May 2013Present
    Licensed Telesales agent responsible for inbound and outbound calls. Meeting and exceeding yearly goals since 2013 including production and overtime requests. Skilled in 27 states for Medicare and non Medicare products, Health Care Reform, Dental and Vision, all while treating each customer with world class quality.Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service..Explain products or services and prices, and answer questions from customers.Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Humana Compbenefits Tampa, FL Customer Service Specialist Jun 2011May 2013 Worked as Bilingual representative with my daily role including listening and responding to each of our members inquiries, needs and concerns. I also provide information about the products and services in detail so the member gets the most out of thier Dental policy. I handle complaints, analyze situations, investigate problems, and determine solutions all while making sure to accuarately respond as well as satisfy the members needs.Record and notate thorough details of the members inquires and the actions taken. Research answers and solutions using the different systems and tools provided. I answer approximately 60 inbound calls per day, maintaining records and resolving issues perserving confidentiality/HIPAA, as well as meeting and exceeding all metrics including quality. When needed connecting conference calls involving two or more parties. Reponsible for using and mastering the use of Humana' tools and strategies, systems (CCP2 and CBIS). My favortie mottos being perfect service and one call resolution, helped me master communicating effectively with various individuals to ensure superior customer service, diffuse conflicting situations and assist in problem solving situations.
Dry Cleaning Depot Valrico , FL Cashier Apr 2010Jun 2010
    Face to face customer service, Keep periodic balance sheets of amounts and numbers of transactions.Offer customers carry-out service at the completion of transactions.Sort, count, and wrap currency and coins.Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.Calculate total payments received during a time period, and reconcile this with total sales.Greet customers entering establishments. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Harvest Time Christian Scool Tampa, FL Volunteer Teachers Assistant Aug 2008Mar 2010
    Reinforce lessons presented by the teachers, by reviewing the materials with students one-on-one or in small groups, Enforce school and class rules to help teach students proper behavior, help teachers with recorkeeping, such as tracking attendance and calculating grades, help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers. Supervise students in class,between classes during lunch and recess.Organize and supervise games and other recreational activities to promote physical, mental, and social development.Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
Harvest Time Christian School Tampa, FL High School Diploma: College Prep Course Jan 2011
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Resume Details

This is a real resume for a TeleSales Specialist in Plant City, Florida with experience working for such companies as Humana Dms Neptpark2, Humana Compbenefits, Dry Cleaning Depot. This is one of the hundreds of TeleSales Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best TeleSales Specialist resume.

Previous Companies:

  • Humana DMS Neptpark2
  • Humana Compbenefits
  • Dry Cleaning Depot

Previous Job Positions:

  • TeleSales Specialist
  • Customer Service Specialist
  • Cashier
  • Volunteer Teachers Assistant


  • Harvest Time Christian School

Level of Education:

  • High School Diploma

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