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Frontier Communications - Telephone Operator Resume Example

Icthyna Agreu
XXX XXXXXXXX XX, DANIELS, WV 25832 XXX XXXXXXXX XX, 25832, DANIELS WV XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Telecommunications Operator with 18 year background in customer service. Core competencies include customer relations, information technology and problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • English Language
  • Active Listening
  • Speaking
  • Service Orientation
  • Telecommunications
  • Social Perceptiveness
  • Communications and Media
  • Critical Thinking
  • Reading Comprehension
  • Clerical
  • Complex Problem Solving
  • Monitoring
  • Coordination
  • Time Management
  • Active Learning
  • Writing
  • Judgment and Decision Making
  • Education and Training
  • Education and Training
  • Learning Strategies
  • Computers and Electronics
Experience
Frontier Communications Telephone Operator | Beckley, WV | September 2000 - January 2018
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
  • Interrupt busy lines if an emergency warrants.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Promote company products, services, and savings plans when appropriate.
Verizon West Virginia Inc Telephone Operator | Beckley, WV | September 2000 - January 2018
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
  • Interrupt busy lines if an emergency warrants.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Keep records of calls placed and received, and of related toll charges.
Acordia Insurance Office Assistant | Beckley, WV | June 1997 - August 1997
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Learn to operate new office technologies as they are developed and implemented.
Lilly's Jewelers Retail Sales | Beckley, WV | November 1995 - January 1996
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Keep records of purchases, sales, and requisitions.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
High School Diploma Woodrow Wilson High School Beckley, WV | 1996
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Resume Details

This is a real resume for a Telephone Operator in DANIELS, West Virginia with experience working for such companies as Frontier Communications, Verizon West Virginia Inc, Acordia Insurance. This is one of the hundreds of Telephone Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Telephone Operator resume.

Previous Companies:

  • Frontier Communications
  • Verizon West Virginia Inc
  • Acordia Insurance

Previous Job Positions:

  • Telephone Operator
  • Office Assistant
  • Retail Sales

Schools:

  • Woodrow Wilson High School

Level of Education:

  • High School Diploma

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