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Bank Of America - Telephone Operator Resume Example

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Penelope Perry
XXXX XX XXXXX, Cleveland, OH 44120
Ph: XXX XXX XXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic [Customer Service Professional] with [12] years of specialization in [Banking and Call Centers ]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Active Listening
  • English Language
  • Speaking
  • Service Orientation
  • Persuasion
Experience
Telephone Operator Jul 2011Oct 2013 Bank Of America Beachwood, Oh

    Responsible for the creation, implementation, and execution of Action Sales Plan

    Serve as the primary customer contact (credit cards)

    Responsible for handling client conflict resolution

    Develop relationships with clients; ask for there feedback and provide feedbacks to the marketing units

    Ensure clients demands are met/ continue to build relationships with our customers.

    Always listen to customers request and answer in a timely manner.

  • Promote company products, services, and savings plans when appropriate.
Specialty CC Service Rep. Oct 2000Dec 2010 Key Bank Cleveland, Oh

Received inbound service calls from our commercial clients

with annual sales of $1million-250million. Interact with clients on calls such as: answer inquiries, resolve issues,

respond to client needs, and provide the optimal client experience on Treasury Management Products.

Also troubleshoot technical errors, diagnostic testing,

technical website navigation and module education.

Work effectively to execute a successful resolution in

a time sensitive environment on escalated issues.

Handle all incoming calls from other areas within the bank. ie. key capture, corporate client services and business banking.

Knowledge of computerized banking systems

Strong interpersonal and written communication skills

Excellent organizational skills with the ability to prioritize and handle demanding situations, while maintaining a positive and professional attitude.



Education
High School Diploma : Distributive Education Jun 1971 Jane Addams Vocational H.S. Cleveland, Oh
Interpersonal Comm./Secondary Education Cleveland State University Cleveland, Oh
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Resume Details

This is a real resume for a Telephone Operator in Cleveland, Ohio with experience working for such companies as Bank Of America, Key Bank. This is one of the hundreds of Telephone Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Telephone Operator resume.

Previous Companies:

  • Bank Of America
  • Key Bank

Previous Job Positions:

  • Telephone Operator
  • Specialty CC Service Rep

Schools:

  • Jane Addams Vocational H.S.
  • Cleveland State University

Level of Education:

  • High School Diploma

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