Bank Of America - Telephone Operator Resume Example

Received inbound service calls from our commercial clients

with annual sales of $1million-250million. Interact with clients on calls such as: answer inquiries, resolve issues,

respond to client needs, and provide the optimal client experience on Treasury Management Products.

Also troubleshoot technical errors, diagnostic testing,

technical website navigation and module education.

Work effectively to execute a successful resolution in

a time sensitive environment on escalated issues.

Handle all incoming calls from other areas within the bank. ie. key capture, corporate client services and business banking.

Knowledge of computerized banking systems

Strong interpersonal and written communication skills

Excellent organizational skills with the ability to prioritize and handle demanding situations, while maintaining a positive and professional attitude.