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The Chamberlain Group - Technical Support Supervisor Resume Example

Scarlett Watson
XXXX XX XXXXXXXX XX , Marana , AZ 85743 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal oriented individual dedicated to high levels of customer satisfaction who meets aggressive business goals.  Dedicated individual with 30 years of experience combining management and customer service expertise in a call center environment.  Looking for a position in a fast growing company.

Skills
  • Active Listening
  • Administration and Management
  • Customer Service
  • Critical Thinking
  • Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Team building
  • Process Improvement
Experience
Technical Support Supervisor 06/2011 to Present
The Chamberlain Group Tucson, AZ
  • Responsible for providing day to day leadership, supervision, guidance, direction and support to a team of technical support representatives in the execution of departmental and company initiatives.

     

    Lead projects that enable the contact center to continually improve individual and group performance.

     

    Identify, share and implement the best practices within and across teams of technical support representatives.

     

    Work with multiple departments, responsible for the direct supervision of non-exempt employees (ranging from 20 to25 employees) within the technical support enter.

     

Operations Manager 04/2011 to 11/2011
APAC Tucson, AZ
  • Develop relationships and communicate with customers, site managers, developers, land owners, authorities, utility representatives, or residents.
  • Estimate costs associated with operations, including repairs or preventive maintenance.
  • Manage warranty repair or replacement services.
  • Oversee the maintenance of wind field equipment or structures, such as towers, transformers, electrical collector systems, roadways, or other site assets.
  • Oversee the maintenance of wind field equipment or structures, such as towers, transformers, electrical collector systems, roadways, or other site assets.
  • Recruit or select wind operations employees, contractors, or subcontractors.
Call Center Manager 09/2005 to 11/2009
Comcast Tucson, AZ
  • Prepare, manipulate, and manage extensive databases.
  • Provide assistance with the preparation of project-related reports, manuscripts, and presentations.
  • Obtain informed consent of research subjects and/or their guardians.
  • Verify the accuracy and validity of data entered in databases; correct any errors.
  • Prepare tables, graphs, fact sheets, and written reports summarizing research results.
  • Edit and submit protocols and other required research documentation.
Education
High School Diploma: May 1977 Marana High School - Marana, AZ
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Resume Details

This is a real resume for a Technical Support Supervisor in Marana, Arizona with experience working for such companies as The Chamberlain Group, Apac, Comcast. This is one of the hundreds of Technical Support Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Supervisor resume.

Previous Companies:

  • The Chamberlain Group
  • APAC
  • Comcast

Previous Job Positions:

  • Technical Support Supervisor
  • Operations Manager
  • Call Center Manager

Schools:

  • Marana High School

Level of Education:

  • High School Diploma

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