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Bp GBS Kelly Services - Technical Support Specialist Resume Example

Abigail Morgan
  • XXXX XXXXXX XXXXX, Batavia, IL 60510
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXX
Professional Summary
A motivated worker with more than eight years experience in call center, help desk and technical support environments seeking a role that complements a strong customer service and technical  background. Accustomed to adapting to fast change and innovation. Excellent verbal communication and problem solving skills.
Skills
  • Experienced with Microsoft Office 2003-2010 (Outlook, Word, Excel, Powerpoint, etc.).
  • SAP
  • Siebel, MDM, Emaintenance
  • ALPS
  • ETE
Experience
Technical Support Specialist, 09/2014 to Present
Bp GBS (Kelly Services) Warrenville, IL
  • Provide support for UK customers to assist them with any facet of Electronic Sales Processing and other network issues.
  • Resolve issues that involve in-depth troubleshooting of advanced system problems caused by hardware or software. Utilizes remote access to resolve customer based system issues. Communicates with vendor and site operator to ensure initial implementation and required services are appropriately coordinated. 
  • Responsibilities include advanced troubleshooting for serial and IP based POS and Back office systems, proprietary network and credit card processing hardware and software, accounting data journey and variance issues for BP UK retail locations
Customer Master Data Analyst, 05/2008 to 07/2010
Bp GBS Naperville, IL
Created and maintained customer setups in multiple web-based applications and desktop software (SAP, ALPS, MDM, SCDB, BP Connection, ETE etc).
Analyzed issues concerning customer setups by identifying the root cause (price issues, product corrections and banking info).
 Setup fuel carriers for customers to load gasoline products at various terminals
Senior Technical Support, 12/2006 to 05/2008
BP ABSC Naperville, IL
Identified, researched, diagnosed and resolved customer issues for all Point of Sale (POS) devices and their peripherals.
Network (WAN/LAN) support.
Supported back office functionality
Supported activities through immediate resolution or through triage & escalation
Adhered to Service Level Requirements
Performed Go Live operations for new Bp retail locations.
Education
High School Diploma: Manarat Jeddah International School - Jeddah , SA
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Resume Details

This is a real resume for a Technical Support Specialist in Batavia, Illinois with experience working for such companies as Bp Gbs Kelly Services, Bp Gbs, Bp Absc. This is one of the hundreds of Technical Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Specialist resume.

Previous Companies:

  • Bp GBS Kelly Services
  • Bp GBS
  • BP ABSC

Previous Job Positions:

  • Technical Support Specialist
  • Customer Master Data Analyst
  • Senior Technical Support

Schools:

  • Manarat Jeddah International School

Level of Education:

  • High School Diploma

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