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Adp - Technical Support Specialist Resume Example

Nlriore Lhil
XXXX XXXXX XXX XXX XXXX, El Paso, TX 79911
XXXX XXXXX XXX XXX XXXX, 79911, El Paso TX
XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Summary

Reliable, analytical Customer Service Professional with a record of dedication and success with customer satisfaction. Efficiently responds to heavy call volume and interprets a wide variety of solutions for client satisfaction. Excellent interpersonal and communication skills. Establish productive working relationships with outside clients.

Service-oriented technical support specialist with 15 year background in customer service. Core competencies include [effective writing communication, Active listening and strong organization skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • microsoft office
  • phone
  • laptop -type 65 words per minute
  • 10-key calculator
  • Critical Thinking
  • Reading Comprehension
  • Complex Problem Solving
Experience
Technical Support Specialist Jan 2010Current ADP EL PASO, TX
  • Reruns/adjustments, amendments, client audit, Tracer queue and Quarter End Coordinator.
  • Assist in resolution of escalation calls from customers service reps and from the tech- queue.
  • Taking calls from clients, and processing adjustments in Easy Pay and RUN.
  • Responds to requests for research and issue resolution.
Senior Customer Service Representative Jan 2000Jan 2010 ADP EL PASO, TX
  • Answer incoming calls in a timely manner.
  • Evaluate and determine type of assistance client is seeking.
  • Conducts research on clients and employee profiles for quality of solution.
  • Completes documentation and forwards tech support for review.
  • Prior to Customer Service at ADP worked in the Tele Data Department.
  • Assisted implementation department with keying orders or first time payroll calls.
  • Contacted new clients to evaluate and set up new client's company level profiles to process p/r.
  • Assisted clients in learning procedure for processing accurate payrolls.
  • Served as member of solution committee.
  • Review and resolve amendments/exceptions and client tax inquiries through out the year.
  • Quarter/Year-End closing clients 100%, amendments/exception filings as needed.
  • Reruns payrolls and reports as needed to insure payroll accuracy.
  • Follow up with clients to answer questions regarding payroll, tax filing and delivery questions.
  • Verify money movement resolving any issue that may occur using FTS and tops resources.
  • Keep up to date with SBS Global Learning Center for any new enhancements.
Tele-data Representative Jan 1995Jan 2000 ADP EL PASO, TX
  • Monitor and operate the control console of a mainframe digital computer and a group.
  • Work under close personal supervision and is provided detailed written and oral guidance before and during assignments.
  • Resolve common operating programs when instructed.
  • Process payrolls using CATS or via fax from client's worksheet.
  • Assist Customer Service Department by taking calls in the Customer Service Lite Queue.
  • Mentor new TDR associates.
  • Answer questions and research issues regarding payroll and other related ADP services in both inbound and outbound call center environment.
Education
BBA : Human Resource/Business Management Jun 2018 American InterContinental University Houston Campus Houston, TX
  • GPA .3.5
  • Minor in Human Resources.
  • Dean's List Honoree, 2 semesters.
accounting certification : accounting Jan 2008 Bloomfield College Bloomfield, NJ
Proficient in Microsoft Office (Outlook, Word, Excel, Power-point) Fundamental Payroll Certification--- 2008-2009 Bloomfield College- Certification Financing & Accounting -august 2016 Jan 1995
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Resume Details

This is a real resume for a Technical Support Specialist in El Paso, Texas with experience working for such companies as Adp. This is one of the hundreds of Technical Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Specialist resume.

Previous Companies:

  • ADP

Previous Job Positions:

  • Technical Support Specialist
  • Senior Customer Service Representative

Schools:

  • American InterContinental University Houston Campus
  • Bloomfield College

Level of Education:

  • BBA
  • accounting certification
  • Proficient in Microsoft Office (Outlook, Word, Excel, Power-point) Fundamental Payroll Certification--- 2008-2009 Bloomfield College- Certification Financing & Accounting -august 2016

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