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CSG - Technical Support Representative Resume Example

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Aubrey James
XXXX X XXXX XX, Tulsa, OK 74133
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic individual with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, attentiveness to detail, and verbal and written communication.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Time Management, Punctuality
  • Telecommunications
  • Troubleshooting, Problem Solving
  • Fine Arts
  • Food Production
Education
May 2013 Jenks High School Jenks, OK
Experience
Technical Support Representative Sep 2014Present CSG / Guardian Tulsa, OK
  • Read technical manuals, and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 
  • Educate customers on how to use alarm system technology and how to identify and resolve trouble conditions, answer questions and improve the customer's confidence when using an alarm system.
  • Issues that couldn't be resolved over the phone, work orders would be submitted to technicians for service.
  • Follow-up with dealers and coordinators about service requests and proper procedures for different situations. 
Associate Line/Cashier/BOH Trainer Jun 2012Jun 2014 Panera Bread Tulsa, ok
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders.
  • Prepare food in a clean, safe environment, focusing on any special orders that needed impeccable attention to detail (if there was a risk of a food allergy).
  • Communicate with my associates and worked as a team to achieve goals and assist guests.
  • Recommend product and up-sell.
  • Deliver orders to dine-in guests.
  • Maintain cleanliness of the dining areas, busing and organizing tables, restocking self-serve drink areas.
  • Clean and fill tea and coffee urns every hour.
  • Clean dishes and return them to the food-prep areas.
  • Work in the back-of-house to measure and prep product to be taken to the food-prep areas.
  • Assist catering personnel in making and organizing orders.
Car-Hop May 2011Jun 2012 Sonic Drive-In Tulsa, OK
  • Greet customers and take orders, paying close attention to special instructions.
  • Prepare specialty drinks and package food in a timely manner.
  • Verify that prepared food meets requirements for quality and quantity. 
  • Clearly communicate with team members in order to achieve a common goal.
  • Clean, sanitize, stock, and restock workstations.
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Resume Details

This is a real resume for a Technical Support Representative in Tulsa, Oklahoma with experience working for such companies as Csg, Guardian, Panera Bread. This is one of the hundreds of Technical Support Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Representative resume.

Previous Companies:

  • CSG
  • Guardian
  • Panera Bread

Previous Job Positions:

  • Technical Support Representative
  • Associate Line
  • Cashier
  • BOH Trainer
  • Car Hop

Schools:

  • Jenks High School

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